MAINEWOOD59 Posted February 15, 2015 Share Posted February 15, 2015 I have been using X6 for about a month successfully. Just started to get this message when trying to access help?? Link to comment Share on other sites More sharing options...
Kiwideziner Posted February 15, 2015 Share Posted February 15, 2015 My guess is the help file is corrupted in some way. Link to comment Share on other sites More sharing options...
MAINEWOOD59 Posted February 17, 2015 Author Share Posted February 17, 2015 ??? Link to comment Share on other sites More sharing options...
ArthurDent Posted February 18, 2015 Share Posted February 18, 2015 I'm with Graeme, something is wrong on your end. Call tech support. Link to comment Share on other sites More sharing options...
Mainewood Posted February 24, 2015 Share Posted February 24, 2015 Success ! I do not understand what happened but it has been corrected with the help of CA tech support. Link to comment Share on other sites More sharing options...
Kiwideziner Posted February 25, 2015 Share Posted February 25, 2015 you obviously had a corrupted file which when CA restarts makes a new version if none exists. Link to comment Share on other sites More sharing options...
Mainewood Posted February 26, 2015 Share Posted February 26, 2015 How does the file get corrupted? Link to comment Share on other sites More sharing options...
Joe_Carrick Posted February 26, 2015 Share Posted February 26, 2015 Lots of possibilities. Malware (ie: virus, worm, etc) or failed disk sectors or system crashed during a read/write operation, etc. There's really no sure way to know how but it happens. Link to comment Share on other sites More sharing options...
Mainewood Posted February 26, 2015 Share Posted February 26, 2015 Thanks for the reply, Joe. I guess all that matters is I am back in business! Link to comment Share on other sites More sharing options...
Doug_Park Posted February 26, 2015 Share Posted February 26, 2015 1) Scan the disk for errors. 2) Scan for malware. 3) Do a backup. Link to comment Share on other sites More sharing options...
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