RL-inc Posted June 7, 2020 Share Posted June 7, 2020 Just had an irritating new issue- every time I select an item- cabinet- fixture- etc.... and try to open for specification, Ca locks up and I get the blue spinning circle of death. Doesn't matter if it is a new or existing plan. Anyone lese ever run into this? much appreciated Link to comment Share on other sites More sharing options...
Kbird1 Posted June 7, 2020 Share Posted June 7, 2020 Make sure Chief is using the Nvidia Card ( preferred Graphics processor ) and not the Intel iGPU 1st , my next guess would be there is Library Corruption , eg a BAD symbol perhaps something from 3D Warehouse? But probably best to call CA TS on Monday morning.... M. Link to comment Share on other sites More sharing options...
RL-inc Posted June 7, 2020 Author Share Posted June 7, 2020 thanks Mick- i had another CA user i have been collaborating with and opened some plan files he sent me recent;y - may have something to do with that? Link to comment Share on other sites More sharing options...
RL-inc Posted June 7, 2020 Author Share Posted June 7, 2020 so just tried placing a symbol for a cooktop on a blank plan - then went create 3d camera view and locked up again- Link to comment Share on other sites More sharing options...
Kbird1 Posted June 7, 2020 Share Posted June 7, 2020 53 minutes ago, RL-inc said: then went create 3d camera view and locked up again- sounds more like a Driver Issue but I'm only guessing.......Nvidia in use? Link to comment Share on other sites More sharing options...
Dermot Posted June 7, 2020 Share Posted June 7, 2020 I think Mick is correct in that this sounds like a video card problem. See if this tech article helps: https://www.chiefarchitect.com/support/article/KB-00106/troubleshooting-3d-camera-view-display-problems-in-chief-architect.html If that doesn't work, then you might want to contact tech support during our normal business hours. https://www.chiefarchitect.com/support/ 1 Link to comment Share on other sites More sharing options...
RL-inc Posted June 9, 2020 Author Share Posted June 9, 2020 thanks Dermot- I called tech support today and we discussed exactly what you are referring to - After I got off the phone I downloaded the 05-15-2020 driver update for my Nvidia GeForce GTX 1080 card. Rebooted the system to be sure that CA was using it and still locks up when trying to open an object for spec of creating a render view. I literally just tried to create a render view on a completely blank plan and got the blue spinning wheel of death. Of course I am stupid busy right now and have no time for this Link to comment Share on other sites More sharing options...
Kbird1 Posted June 9, 2020 Share Posted June 9, 2020 4 hours ago, RL-inc said: thanks Dermot- I called tech support today and we discussed exactly what you are referring to - After I got off the phone I downloaded the 05-15-2020 driver update for my Nvidia GeForce GTX 1080 card. Rebooted the system to be sure that CA was using it and still locks up when trying to open an object for spec of creating a render view. I literally just tried to create a render view on a completely blank plan and got the blue spinning wheel of death. Of course I am stupid busy right now and have no time for this Did you check in the Render Tab and the Nvidia App to make sure Chief was Assigned for X12 , your CPU has a built in Intel iGPU ( UHD 630?) too and it maybe getting used instead. 446.14 ( 5-15-20) is not my favourite Nvidia Driver though I have no issues in Chief with it, but perhaps try 442.59 from March 10th instead... https://www.nvidia.com/Download/Find.aspx?lang=en-us# Link to comment Share on other sites More sharing options...
RL-inc Posted June 9, 2020 Author Share Posted June 9, 2020 Talked to tech support and no real help. They did mention a program called Nahimic that can cause issues. Nahimic is in the computer but i can't see how to uninstall it. Anyone have any experience with this? Link to comment Share on other sites More sharing options...
Kbird1 Posted June 9, 2020 Share Posted June 9, 2020 2 hours ago, RL-inc said: Talked to tech support and no real help. They did mention a program called Nahimic that can cause issues. Nahimic is in the computer but i can't see how to uninstall it. Anyone have any experience with this? Nahimic is an Audio Addon , mostly used by gamers, but is not "required for Audio" but I don't have it personally , but I would try updating that software and any Windows Store associated Apps 1st. No idea why it would effect 3D though.... https://www.nahimic.com/gamers/ Link to comment Share on other sites More sharing options...
RL-inc Posted June 10, 2020 Author Share Posted June 10, 2020 Looks like I am going to uninstall X10 and reinstall- Have not done that before - any tips so I don't lose libraries- details etc... I am also eligible to upgrade to X12 which I suppose this is as good a time as any? Link to comment Share on other sites More sharing options...
Kbird1 Posted June 10, 2020 Share Posted June 10, 2020 You never installed X11 ? Leave X10 where it is and Install X12 , it doesn't overwrite at all , it does a Side by Side install so you can have both , and see if X12 has the same Issue. Perhaps don't let X12 "Migrate Settings" from X10 at least at 1st incase it's a setting issue... M. 1 Link to comment Share on other sites More sharing options...
RL-inc Posted June 17, 2020 Author Share Posted June 17, 2020 Follow up- I did upgrade to X12 but after talking with tech support it appears that they have had several reports of Nvidia dual monitor systems conflcuitinh with dell Alienware. from CA Tech- " We have had several calls now from people running Alienware computers with two monitors and NVidia cards. They have all been fixed by uninstalling the Alienware Command Center software. The other software that has been mentioned is the Alienware Sound Center application. You may want to look for and uninstall both of these applications. Make sure all traces of Nahimic have been removed. The service should not be running on your computer." X10 and X12 both working properly now, thanks to all who offered help. Link to comment Share on other sites More sharing options...
DRAWZILLA Posted June 17, 2020 Share Posted June 17, 2020 I HAVE dual monitors running with my Alienware system and Nvidia 980ti, not having any problems. Link to comment Share on other sites More sharing options...
Kbird1 Posted June 17, 2020 Share Posted June 17, 2020 5 hours ago, RL-inc said: Follow up- I did upgrade to X12 but after talking with tech support it appears that they have had several reports of Nvidia dual monitor systems conflcuitinh with dell Alienware. from CA Tech- " We have had several calls now from people running Alienware computers with two monitors and NVidia cards. They have all been fixed by uninstalling the Alienware Command Center software. The other software that has been mentioned is the Alienware Sound Center application. You may want to look for and uninstall both of these applications. Make sure all traces of Nahimic have been removed. The service should not be running on your computer." X10 and X12 both working properly now, thanks to all who offered help. Thanks for the Report back this info may help others in the future..... M. Link to comment Share on other sites More sharing options...
cajunland Posted June 25, 2020 Share Posted June 25, 2020 This my be another example of extended monitor conflict with CA X12 when laptop pc is also running Nahimic apps. I had system lockups when opening specs to make changes. I uninstalled Nahimic and so far no more issues. Link to comment Share on other sites More sharing options...
Kbird1 Posted June 26, 2020 Share Posted June 26, 2020 2 hours ago, cajunland said: This my be another example of extended monitor conflict with CA X12 when laptop pc is also running Nahimic apps. I had system lockups when opening specs to make changes. I uninstalled Nahimic and so far no more issues. I did read a few Days ago that Nahimic updated it's Apps earlier this week , but you may need to check your Laptop's support site as well. If you don't need there Audio Enhancements ( mostly for Gamers ) I'd leave it un-installed though. M. Link to comment Share on other sites More sharing options...
Kbird1 Posted September 7, 2020 Share Posted September 7, 2020 On 6/17/2020 at 8:20 AM, RL-inc said: Follow up- I did upgrade to X12 but after talking with tech support it appears that they have had several reports of Nvidia dual monitor systems conflcuitinh with dell Alienware. from CA Tech- " We have had several calls now from people running Alienware computers with two monitors and NVidia cards. They have all been fixed by uninstalling the Alienware Command Center software. The other software that has been mentioned is the Alienware Sound Center application. You may want to look for and uninstall both of these applications. Make sure all traces of Nahimic have been removed. The service should not be running on your computer." X10 and X12 both working properly now, thanks to all who offered help. Hi Rob ...just a small update since I ran into this one myself this week, trying with a new Asus Laptop to use a 2nd monitor and 3D views...... removing Sonic Radar alone solved it for me, there was no need to remove Sonic Studio or the " Nahimic Service" which is needed for Sonic Studio to work also. Discussed in this thread..... https://chieftalk.chiefarchitect.com/topic/21770-external-monitors-not-working/?do=findComment&comment=222784 Not sure if the Dell stuff makes a difference with your setup though.... Mick. Link to comment Share on other sites More sharing options...
RL-inc Posted September 8, 2020 Author Share Posted September 8, 2020 Not sure either but no issues with X10 or X12 since removing all traces of Nahimic. Link to comment Share on other sites More sharing options...
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