sandimc1n Posted March 18, 2020 Share Posted March 18, 2020 I am having a problem in X12 with my overview camera,. This is a new install and everything worked great in X11??? My image is pix-elated and I am not sure if its the program video or my video card. I have a Radeon Pro 7100 and 32 GB Ram so I should be ok.. However I cannot seem to find the problem. I manipulated all the options in Preferences : Renders settings and that did not fix, I played around with options in my card preferences as well, but too many to understand what they all mean. I have uploaded an image of my view and its not good.. Hope someone out there recognizes this and can help me out.. It seems to be affecting the white trim but also when I look at my material options they are also not solid? Intel Core i7 7700 @ 3.60GHz 32.0GB Dual-Channel @1196MHZ Radeon Pro WX 7100 Graphics with 8GB of GDDR5 memory 1TB TOSHIBA Samsung SSD 1TB Seagate Link to comment Share on other sites More sharing options...
Kbird1 Posted March 19, 2020 Share Posted March 19, 2020 When was the last time you updated the Radeon Drivers? how much Video Ram does it have ...all details you should add to your Forum Signature...along with your Version ie X12 M. Link to comment Share on other sites More sharing options...
Chopsaw Posted March 19, 2020 Share Posted March 19, 2020 Give this a try to see if there is a library material corruption issue. Color - Brite Backup.calibz Otherwise it would have to be a setting issue or a Video card or driver issue. It seems to be presenting the same in Standard View and PBR so that would be a tough one. Link to comment Share on other sites More sharing options...
sandimc1n Posted March 19, 2020 Author Share Posted March 19, 2020 I have updated the drivers several times.. just to be sure Link to comment Share on other sites More sharing options...
sandimc1n Posted March 19, 2020 Author Share Posted March 19, 2020 Thanks Chopsaw, I tried the material update and I am still having the issue.. All the colors seem to be affected by this video issue?? The strange thing is that it was working fine in CHief X11 this is my 1st run with it and I imported the X11 dwg to the X12 and this is what I am dealing with now.. Link to comment Share on other sites More sharing options...
Chopsaw Posted March 19, 2020 Share Posted March 19, 2020 Ok that is a little different again and even the background wall is involved now. Some sort of a transparency or layering issue it seems. Do you still have X11 loaded to see if there is an issue there ? Link to comment Share on other sites More sharing options...
sandimc1n Posted March 19, 2020 Author Share Posted March 19, 2020 Sorry I did just open it.. I used the word import loosely. Link to comment Share on other sites More sharing options...
sandimc1n Posted March 19, 2020 Author Share Posted March 19, 2020 Chopsaw I opened an old dwg because I cannot open the current in an older version.. so now it is messed up in X11 .. the image below is from x11 Link to comment Share on other sites More sharing options...
sandimc1n Posted March 19, 2020 Author Share Posted March 19, 2020 The material view from X11 looks ok, mystery deepens... Link to comment Share on other sites More sharing options...
Chopsaw Posted March 19, 2020 Share Posted March 19, 2020 It looks a bit different in X11 as though there is no material applied for the areas that should be "Brite". It seems you are coming from an AutoCad background where the drawing files are called .dwg ? .dwg files behave in a completely different way in Chief. Drawing files native to Chief are referred to as .plan files. Could you possibly post the X11 .plan file so one of us could take a look to see if this is a problem with the file or your hardware setup. Or try a fresh test plan in X12 and see if you have the same issues. Link to comment Share on other sites More sharing options...
Chopsaw Posted March 19, 2020 Share Posted March 19, 2020 At first glance everything looks ok in X11 as well as X12 for my setup. There are a bunch of custom materials missing but the Bright White is really the one in question. It must be a video card or video card driver issue as I messed with my preference settings and could not get the display to look like yours. Possibly someone with the same card as you could recommend a driver that is good or try the latest and if that does not work roll back a few versions. Link to comment Share on other sites More sharing options...
sandimc1n Posted March 19, 2020 Author Share Posted March 19, 2020 Thank you for trying.. I am going to contact my card provider next. I had a windows update, that might be something to rollback.. Link to comment Share on other sites More sharing options...
Chopsaw Posted March 19, 2020 Share Posted March 19, 2020 Good call. Windows does a lot of stuff that is not always so good. Try and address the driver issue with AMD or Chief Tech Support first before messing with your windows update I would think. 1 Link to comment Share on other sites More sharing options...
Kbird1 Posted March 19, 2020 Share Posted March 19, 2020 Plan looks fine here in X11 or X12 , so I'd suspect the AMD Radeon either has a Hardware Issue or a Driver Issue , since even now an old X11 plan looks bad for you. Out of interest try turning off Shadows in the camera Views and see if it has any effect. There was a bad Windows update last week that got me too but they have since fixed it and it installs correctly , been a couple of years since I had a bad WU though. If you need a new Video Card , consider going Nvidia which is what Chief recommends , any gaming card is fine , Chopsaw and I still both use older 1070 GTX's which work fine. ( no need to spend money on a Quadro unless you need it for other Software. Mick. Link to comment Share on other sites More sharing options...
Dermot Posted March 19, 2020 Share Posted March 19, 2020 This looks like a video card or driver issue. See if this tech article helps: https://www.chiefarchitect.com/support/article/KB-00106/troubleshooting-3d-camera-view-display-problems-in-chief-architect.html If all else fails, then contact our technical support department during our normal business hours. Link to comment Share on other sites More sharing options...
sandimc1n Posted March 21, 2020 Author Share Posted March 21, 2020 Thank you for trying.. I am going to contact my card provider next. I had a windows update, that might be something to rollback.. Link to comment Share on other sites More sharing options...
sandimc1n Posted March 21, 2020 Author Share Posted March 21, 2020 Update.. I contacted Radeon and they suggested I remove the card.. which I did and I then installed my old Nvidia 1070 and I am having the same problem, so It is not the video card. I also started on a new plan and that one is having the same issue.. I'm stuck and this issue is very annoying. It is Interesting that when I render it, the image is just fine and does not show any pixelating.. I think my next option is to reinstall chief and see if that fixes the issue. I will update if that fixes it. Link to comment Share on other sites More sharing options...
Kbird1 Posted March 21, 2020 Share Posted March 21, 2020 6 hours ago, sandimc1n said: Update.. I contacted Radeon and they suggested I remove the card.. which I did and I then installed my old Nvidia 1070 and I am having the same problem, so It is not the video card. I also started on a new plan and that one is having the same issue.. I'm stuck and this issue is very annoying. It is Interesting that when I render it, the image is just fine and does not show any pixelating.. I think my next option is to reinstall chief and see if that fixes the issue. I will update if that fixes it. I'm confused ...cos , that image I assume is from the 1070 ( what I have too ) and it looks fine to me ? ....so what is the annoying issue as I see no pixelating now? perhaps time to return the Radeon under warranty ? it may have bad memory or something.... M. Link to comment Share on other sites More sharing options...
sandimc1n Posted March 21, 2020 Author Share Posted March 21, 2020 Hi Mick That image above is a rendered image and the pixilating is only visible in "overview camera views" and also on some of the material swatches see previous images. The pixilating does not show up when I render it. ? The rendering above was done with the nvidea 1070 card but that card flickers so I replaced it with the Radeon. Here is a sample of the materials with when rotated you will see these. It will look solid and ok until you rotate it and the other 2 images show what I see when I rotate the square. that is the same thing with the overview.. its solid till I rotate it. It does this with both cards! Link to comment Share on other sites More sharing options...
Chopsaw Posted March 21, 2020 Share Posted March 21, 2020 Could you post your Render and Video Card Status settings from Preferences so Mick and I can see if we can figure this one out for you. Link to comment Share on other sites More sharing options...
robdyck Posted March 21, 2020 Share Posted March 21, 2020 It's working fine on my computer as well. Years ago I had insane amounts of trouble because of a Radeon graphics card. Nothing but Nvidia for me. Link to comment Share on other sites More sharing options...
Chopsaw Posted March 22, 2020 Share Posted March 22, 2020 2 minutes ago, robdyck said: Years ago I had insane amounts of trouble because of a Radeon graphics card. Nothing but Nvidia for me. Same here, mine was working fine until the instant it almost gave me a heart attack, and it was no more. AMD said oh well it happens. Smoked it. Link to comment Share on other sites More sharing options...
sandimc1n Posted March 22, 2020 Author Share Posted March 22, 2020 I switched to my old Nvidia 1070 and I had the exact same issue. So it’s Not the card. I originally switched to Radeon due to a problem with my Nvidia card flashing all the time. That was over 6 months ago and the Radeon worked fine up until I installed chief X12 over my X11 about a week ago. The plan in reference was originally started in x11 and worked fine. Anyway I doubt its the cards.. Neither card. There is no problem with the renderings. They come out good. It’s in tcamera overview that shows certain materials as transparent, and only for some materials. Link to comment Share on other sites More sharing options...
Kbird1 Posted March 22, 2020 Share Posted March 22, 2020 1 hour ago, sandimc1n said: Hi Mick That image above is a rendered image and the pixilating is only visible in "overview camera views" and also on some of the material swatches see previous images. The pixilating does not show up when I render it. ? The rendering above was done with the nvidea 1070 card but that card flickers so I replaced it with the Radeon. Here is a sample of the materials with when rotated you will see these. It will look solid and ok until you rotate it and the other 2 images show what I see when I rotate the square. that is the same thing with the overview.. its solid till I rotate it. It does this with both cards! By Rendered do you mean Raytrace ? ( I haven't done one in 2-3 yrs - now we have PBR ) An overview uses the STD camera, same as the Full or other Perspective Cameras so they should al have the same issue. It's possible your Core library materials are corrupt in X12 ...maybe... since the rest of us seem to have no issues with the File. Can you do a File>Backup Entire Project> ( check the Zipfile Option) and post the Zipfile ........this will include every referenced file used in the plan so we will all have the exact same textures for testing. If you have PDFs etc in the Plan then Strip them out and maybe the Cars and Plants since those appears okay and hopefully the file will be under 25mb so you can post it. M. Link to comment Share on other sites More sharing options...
Kbird1 Posted March 22, 2020 Share Posted March 22, 2020 On 3/18/2020 at 7:28 PM, sandimc1n said: Thanks Chopsaw, I tried the material update and I am still having the issue.. All the colors seem to be affected by this video issue?? The strange thing is that it was working fine in CHief X11 this is my 1st run with it and I imported the X11 dwg to the X12 and this is what I am dealing with now.. What you show here is NOT the Material Chopsaw uploaded for you...... if you imported it ??? it would be in your User Catalog ..... Neither , you I or Chopsaw can Update the Core Catalogues ourselves. They are locked by Chief. M. Link to comment Share on other sites More sharing options...
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