Vizplan Posted January 18, 2018 Share Posted January 18, 2018 Hi When my customer open my drawing in Chief Architect 3D Viewer he cant see the textures in 3D view. The 3D view of the building a shared is just white and flat. The textures in the drawing is imported from the web and made as custom materials. I think thats the problem and the 3d Viewer cant find these textures. Do anyone know if there is a simple solution to this? Link to comment Share on other sites More sharing options...
DMDesigns Posted January 18, 2018 Share Posted January 18, 2018 Have him double check the "Toggle Textures" option Link to comment Share on other sites More sharing options...
Vizplan Posted January 21, 2018 Author Share Posted January 21, 2018 Hi and sorry for late reply. Thank you for your help. My customer still have the same problem after toggling the textures so i sent him a folder With the textures i used in the drawing to see if this solves the problem. I'm now waiting on reply from him. Link to comment Share on other sites More sharing options...
Chopsaw Posted January 21, 2018 Share Posted January 21, 2018 That might work if the textures are in the same folder. You can send a complete file by selecting "Backup Entire Plan" and use the option "Backup Plan Files and All Referenced Files" this will include all your plan textures. https://www.chiefarchitect.com/support/article/KB-00987/using-the-backup-entire-plan-tool.html Also might reduce the confusion if you edited the title of the thread and exchanged "3D" for "Client" Viewer. Link to comment Share on other sites More sharing options...
Vizplan Posted January 22, 2018 Author Share Posted January 22, 2018 Tank you for your help. I Will try this Link to comment Share on other sites More sharing options...
Chrisb222 Posted January 23, 2018 Share Posted January 23, 2018 On 1/18/2018 at 2:59 PM, Vizplan said: Hi When my customer open my drawing in Chief Architect 3D Viewer he cant see the textures in 3D view. The 3D view of the building a shared is just white and flat. The textures in the drawing is imported from the web and made as custom materials. I think thats the problem and the 3d Viewer cant find these textures. Do anyone know if there is a simple solution to this? If you really are using Chief Architect 3D Viewer, under Render Quality there is an option to toggle from LD (low definition) to HD (high definition). Models automatically load in LD and LD does not show textures, just flat planes. Have your client toggle to HD and he will see the textures. Link to comment Share on other sites More sharing options...
ericepv Posted September 7, 2020 Share Posted September 7, 2020 On 1/23/2018 at 9:36 AM, Chrisb222 said: If you really are using Chief Architect 3D Viewer, under Render Quality there is an option to toggle from LD (low definition) to HD (high definition). Models automatically load in LD and LD does not show textures, just flat planes. Have your client toggle to HD and he will see the textures. I don't ever remember seeing an HD option, here's what shows on my viewer: Link to comment Share on other sites More sharing options...
Chrisb222 Posted September 8, 2020 Share Posted September 8, 2020 21 hours ago, ericepv said: I don't ever remember seeing an HD option, here's what shows on my viewer: Yeah, that's what mine shows now too. Must have changed the interface. Now it loads in Basic by default which does not show textures, while Standard does, and is a little higher quality. Still not "HD" though so that may be why they changed it...? Link to comment Share on other sites More sharing options...
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