x17 wont open

[loyslawns]

everytime i try to start the program a small window pops up for a fraction of a second then closes before i can even read what it says. i have trouble shooted based on your sites recomendations. clean boot, setup preffered graphics card, checked system requirements are met, re installed program.
nothing...
please help

[JKEdmo]

1 hour ago, loyslawns said:

everytime i try to start the program a small window pops up for a fraction of a second then closes before i can even read what it says. i have trouble shooted based on your sites recomendations. clean boot, setup preffered graphics card, checked system requirements are met, re installed program.
nothing...
please help

 

I recommend contacting tech support.  You've paid for the service.  They are usually very responsive.

 

Jim

 

 

[DBCooper]

Have you ever been able to run any version of Chief on this computer?  Or is this a first time installation for you?  Do you know that your system is compatible?  

 

I recommend tech support as well but you are going to have to wait until they are open on Monday though.

 

Until then, you can see if these tech articles have anything that might help:

https://www.chiefarchitect.com/support/article/KB-01191/troubleshooting-activation-issues.html

https://www.chiefarchitect.com/support/article/KB-00214/troubleshooting-installation-problems.html

https://www.chiefarchitect.com/support/article/KB-03049/troubleshooting-chief-architect-software-closing-unexpectedly-on-windows.html

https://www.chiefarchitect.com/support/article/KB-03125/troubleshooting-error-messages-associated-with-the-program-s-data-folder.html

 

[Electromen]

I had something similar with the most recent update.  Restarting the computer didn’t help.

Shutting the computer down/off and restarting worked.