X16 Not able to Import Calibz Files

[EmVann]

Hey there everyone!

I am a new user who just recently started using this program and I am in a bind on how to go about understanding how Calibz files works. 
Long story short, I had recently downloaded Rabbit Designs Free symbols which are Calibz Files and I was notified that it would or should work on X15+ newer version. However I am unable to import the files successfully. 
Is there something I am doing wrong that someone may advise? I also did the drag and drop onto the open window- which didn't work.

Much thanks for your understanding and patience everyone. 

[Gawdzira]

Import through the Library tool.

[EmVann]

Hey there! i had done that as well and nothing was imported  it said it wasn't successful

 

[GeneDavis]

Show us the .calibz file in the folder that won't import.

 

Post it here.

[EmVann]

This is just one of many of Rabbit Designs Calibz I downloaded. All of them was not able to import.
https://www.rabbittdesign.net/symbols <-- this is where I downloaded the files.

Rabs+Sink+Faucet+and+Chop+Combo.calibzFetching info...

[Renerabbitt]

  On 8/6/2024 at 3:06 PM, EmVann said:

This is just one of many of Rabbit Designs Calibz I downloaded. All of them was not able to import.
https://www.rabbittdesign.net/symbols <-- this is where I downloaded the files.

Rabs+Sink+Faucet+and+Chop+Combo.calibz 5.65 MB · 1 download

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Can you screenshot any dialog messages you get when you try and import?
Can you screenshot your library browser?
I just dragged and dropped the file you uploaded and it installed right away

 

[EmVann]

Here you go! 

[Renerabbitt]

  On 8/6/2024 at 4:03 PM, EmVann said:

Here you go! 

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can you screenshot the part of your library that is the user catalog. It seems like you've already successfully installed these items which will be in your user catalog

 

[EmVann]

[Renerabbitt]

  On 8/6/2024 at 4:08 PM, EmVann said:

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none of those screenshots are showing your user catalog. Its been a long while since I had zero items in my user catalog but I believe by default it still shows up even if you have no items in it

 

[EmVann]

Apologies I do not see a User Catalog on my program 

[Renerabbitt]

  On 8/6/2024 at 4:14 PM, EmVann said:

Apologies I do not see a User Catalog on my program 

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select any item from any other catalog and choose to copy to user library, and see if you have a user library folder then

[EmVann]

I copy to User Catalog but it doesnt show any folder

 

[Renerabbitt]

  On 8/6/2024 at 4:20 PM, EmVann said:

I copy to User Catalog but it doesnt show any folder

 

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do you have any active filters in your search, please cancel any filters you have. on youre previous search you had bathroom mirrors and frames as an active filter

 

[EmVann]

I have these two errors when i restart my program

[EmVann]

  On 8/6/2024 at 4:21 PM, Renerabbitt said:

do you have any active filters in your search, please cancel any filters you have. on youre previous search you had bathroom mirrors and frames as an active filter

 

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Nope, I cancel all filters. I even went to the data folder and don't see a user folder as well in the Premier data Folder

[Renerabbitt]

  On 8/6/2024 at 4:21 PM, EmVann said:

I have these two errors when i restart my program

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I personally suggest that you change the location of your data folder as it is in the Documents folder which is a folder that by default in win 11 is on OneDrive and onedrive can cause problems with chiefs database system. You should call in to their support

[EmVann]

Ah okay thank you. I redirected the Data folder to another location but it still shows the error.  thank you maybe i should reinstall who knows.

[Renerabbitt]

  On 8/6/2024 at 4:48 PM, EmVann said:

Ah okay thank you. I redirected the Data folder to another location but it still shows the error.  thank you maybe i should reinstall who knows.

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Try deleting the user library data file with chief closed and then re-open chief and it will rebuild the file 

[Dermot]

Here are a couple of tech articles that might help:

https://www.chiefarchitect.com/support/article/KB-01759/troubleshooting-compatibility-problems-with-library-content.html

https://www.chiefarchitect.com/support/article/KB-02772/troubleshooting-library-download-issues.html

 

You may want to contact tech support on this one though because your user library might be corrupt.

 

[EmVann]

  On 8/6/2024 at 4:50 PM, Renerabbitt said:

Try deleting the user library data file with chief closed and then re-open chief and it will rebuild the file 

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It worked! also successfully imported your files as well! yay! i also relocated the folders beforehand. thank you alot!