chief x4 not loading


Cristian-CDD
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Just today the program refuses to load. The chief window opens up and the loading icon starts rotating and just keeps rotating but the program never loads. Eventually I open the task manager which reports the program as "not responding". Under problem details it reads AppHangB1. I've uninstalled and reinstalled chief several times but the problem persists in the exact same way. all other programs operate fine so it's not the laptop.

If I try loading the program in another laptop it might lock me out as I was not able to sign off on the current laptop.

 

Does anyone have any suggestions as to what to try?

 

 

Thanks in advance.

Cristian

Chief Architect Premier X4

build 14.3.2.2. x64

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5 hours ago, Cristian-CDD said:

Just today the program refuses to load. The chief window opens up and the loading icon starts rotating and just keeps rotating but the program never loads. Eventually I open the task manager which reports the program as "not responding". Under problem details it reads AppHangB1. I've uninstalled and reinstalled chief several times but the problem persists in the exact same way. all other programs operate fine so it's not the laptop.

If I try loading the program in another laptop it might lock me out as I was not able to sign off on the current laptop.

 

Does anyone have any suggestions as to what to try?

 

 

Thanks in advance.

Cristian

Chief Architect Premier X4

build 14.3.2.2. x64

Sounds like an operating system issue.

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Thank you David and Ryan for your replies.

 

I will get a new laptop and see if that works. Hopefully I don't get locked out of the program because I was not able to sign off on the other one. I havent had to use chief in another computer for a few years and I don't remember how that process works or how the alternative key number works.

 

David, thanks for that suggestion. I've uninstalled and reinstalled several times but the program still fails to load.

As Ryan suggest it might be an operating system problem but why would it only affect the one program?

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2 hours ago, Cristian-CDD said:

As Ryan suggest it might be an operating system problem but why would it only affect the one program?

 

I have Windows 11 and X1-X14 run just fine-no compatibility mode required. I have another PC with Windows XP x32 that I use to run Versions 7, 9 and 10 at need.

 

DJP

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my current laptop runs on windows 7 and I've had no problems with chief X4 until now.

I am looking at buying a newer laptop to see if that solves the problem. Ideally the new laptop would also be able to run X14 in case I have to upgrade the software just to be able to move forward with my projects.

 

Here are the specs of what I am looking at for a new gaming laptop: ASUS TUF Dash 15 15.6" Gaming Laptop - Grey (Intel Core i7-11370H/512GB SSD/16GB RAM/RTX 3060/Win11)

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Thank you David. I think that's the way I will go. I'll try x4 in the new laptop and if that doesn't work, I'll upgrade to x14.

Upgrading to x14 has many advantages other than just dealing with this immediate emergency, so it's all good.

 

Thank you all for your help.

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I fixed the problem and now chief is loading again.

 

For the record it was the data file folder that was creating the problem. Over the last couple of days I uninstalled and reinstalled the program about 8 times trying to fix it. The last time I renamed the Chief Data folder so the install program created a new one and that did the trick.

 

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