Cristian-CDD Posted November 11, 2022 Share Posted November 11, 2022 Just today the program refuses to load. The chief window opens up and the loading icon starts rotating and just keeps rotating but the program never loads. Eventually I open the task manager which reports the program as "not responding". Under problem details it reads AppHangB1. I've uninstalled and reinstalled chief several times but the problem persists in the exact same way. all other programs operate fine so it's not the laptop. If I try loading the program in another laptop it might lock me out as I was not able to sign off on the current laptop. Does anyone have any suggestions as to what to try? Thanks in advance. Cristian Chief Architect Premier X4 build 14.3.2.2. x64 Link to comment Share on other sites More sharing options...
rgardner Posted November 11, 2022 Share Posted November 11, 2022 5 hours ago, Cristian-CDD said: Just today the program refuses to load. The chief window opens up and the loading icon starts rotating and just keeps rotating but the program never loads. Eventually I open the task manager which reports the program as "not responding". Under problem details it reads AppHangB1. I've uninstalled and reinstalled chief several times but the problem persists in the exact same way. all other programs operate fine so it's not the laptop. If I try loading the program in another laptop it might lock me out as I was not able to sign off on the current laptop. Does anyone have any suggestions as to what to try? Thanks in advance. Cristian Chief Architect Premier X4 build 14.3.2.2. x64 Sounds like an operating system issue. Link to comment Share on other sites More sharing options...
DavidJPotter Posted November 11, 2022 Share Posted November 11, 2022 Uninstall and reinstall-try again, is my advice. DJP Link to comment Share on other sites More sharing options...
Cristian-CDD Posted November 11, 2022 Author Share Posted November 11, 2022 Thank you David and Ryan for your replies. I will get a new laptop and see if that works. Hopefully I don't get locked out of the program because I was not able to sign off on the other one. I havent had to use chief in another computer for a few years and I don't remember how that process works or how the alternative key number works. David, thanks for that suggestion. I've uninstalled and reinstalled several times but the program still fails to load. As Ryan suggest it might be an operating system problem but why would it only affect the one program? Link to comment Share on other sites More sharing options...
DavidJPotter Posted November 11, 2022 Share Posted November 11, 2022 I have versions 7-X14 on my computer, so I have a lot of useful experience with older versions, if you need so help with that. DJP Link to comment Share on other sites More sharing options...
Joe_Carrick Posted November 11, 2022 Share Posted November 11, 2022 Have you by any chance updated to Windows 11? Some older programs won't work on newer verisons of Windows and you might need to set X4 to run in a compatibility mode. 1 Link to comment Share on other sites More sharing options...
DavidJPotter Posted November 11, 2022 Share Posted November 11, 2022 2 hours ago, Cristian-CDD said: As Ryan suggest it might be an operating system problem but why would it only affect the one program? I have Windows 11 and X1-X14 run just fine-no compatibility mode required. I have another PC with Windows XP x32 that I use to run Versions 7, 9 and 10 at need. DJP Link to comment Share on other sites More sharing options...
Cristian-CDD Posted November 11, 2022 Author Share Posted November 11, 2022 my current laptop runs on windows 7 and I've had no problems with chief X4 until now. I am looking at buying a newer laptop to see if that solves the problem. Ideally the new laptop would also be able to run X14 in case I have to upgrade the software just to be able to move forward with my projects. Here are the specs of what I am looking at for a new gaming laptop: ASUS TUF Dash 15 15.6" Gaming Laptop - Grey (Intel Core i7-11370H/512GB SSD/16GB RAM/RTX 3060/Win11) Link to comment Share on other sites More sharing options...
DavidJPotter Posted November 11, 2022 Share Posted November 11, 2022 X4 was created to run in Windows 7. It runs, for me just fine in Windows 11. The specs of your intended laptop should well support X14 if it comes to that. It should run just fine in Windows 7 provided it is not in some way damaged or needing repair. DJP Link to comment Share on other sites More sharing options...
Cristian-CDD Posted November 11, 2022 Author Share Posted November 11, 2022 Thank you David. I think that's the way I will go. I'll try x4 in the new laptop and if that doesn't work, I'll upgrade to x14. Upgrading to x14 has many advantages other than just dealing with this immediate emergency, so it's all good. Thank you all for your help. Link to comment Share on other sites More sharing options...
Cristian-CDD Posted November 12, 2022 Author Share Posted November 12, 2022 I fixed the problem and now chief is loading again. For the record it was the data file folder that was creating the problem. Over the last couple of days I uninstalled and reinstalled the program about 8 times trying to fix it. The last time I renamed the Chief Data folder so the install program created a new one and that did the trick. 1 Link to comment Share on other sites More sharing options...
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