Alchemyjim Posted February 16, 2022 Share Posted February 16, 2022 Hi all, Just curious if this has happened to anyone else. Since I downloaded the latest update I have been unable to import DWG's. When I try the whole thing freezes and I have to force a shut down. The DWG import dialog doesn't even pop up. Just a hard lock up. Never experienced any other glitch with the update. Link to comment Share on other sites More sharing options...
Chopsaw Posted February 16, 2022 Share Posted February 16, 2022 It would be good if you could confirm what version and what update you are referring to. X13 v.23.3.0.81 seems to work fine running on windows 10..... Link to comment Share on other sites More sharing options...
Alchemyjim Posted February 17, 2022 Author Share Posted February 17, 2022 Sorry. X-13, latest update. Link to comment Share on other sites More sharing options...
Chopsaw Posted February 17, 2022 Share Posted February 17, 2022 Not really even sure where to start on troubleshooting an issue like that. You may need to contact tech support in the morning. I don't see how it could be a hardware issue unless your mouse is fried but that would cause other issues as well I am sure. Did you confirm v.23.3.0.81 It shows in the Startup Options.. Bottom Right. Link to comment Share on other sites More sharing options...
Dermot Posted February 17, 2022 Share Posted February 17, 2022 My best guess is that it's probably something specific in the DWG file you are trying to import. You could see if you get the same results with a different DWG file. You could post the DWG file and see if someone else can duplicate the problem. Or, you could contact technical support during their normal business hours. Link to comment Share on other sites More sharing options...
Chopsaw Posted February 17, 2022 Share Posted February 17, 2022 3 minutes ago, Dermot said: My best guess is that it's probably something specific in the DWG file you are trying to import. You could see if you get the same results with a different DWG file. You could post the DWG file and see if someone else can duplicate the problem. Or, you could contact technical support during their normal business hours. I would have suggested that as the most obvious variable but he is not even getting the DBX to open ? Link to comment Share on other sites More sharing options...
Dermot Posted February 17, 2022 Share Posted February 17, 2022 Might also depend on whether he is dropping the DWG file into Chief or going through File->Import->Import Drawing from the menu. 1 Link to comment Share on other sites More sharing options...
Chopsaw Posted February 17, 2022 Share Posted February 17, 2022 8 minutes ago, Dermot said: Might also depend on whether he is dropping the DWG file into Chief or going through the File->Import->Import Drawing from the menu. Ok that could definitely make a huge difference. Link to comment Share on other sites More sharing options...
Alchemyjim Posted February 17, 2022 Author Share Posted February 17, 2022 Thanks. It is v.23.3.0.81. I do file-> import -> DWG. And the DWG file is saved in the same folder as the plan. Same issue no matter the plan or the DWG file. It locks up every time. Strange. Link to comment Share on other sites More sharing options...
Chopsaw Posted February 17, 2022 Share Posted February 17, 2022 17 minutes ago, Alchemyjim said: I do file-> import -> DWG. Ok so just to confirm when you do that the import DBX does not even open and the program freezes with no error message ? If so I would suspect your installation has become corrupted or you have a hardware issue of some sort and you should contact tech support. 1 Link to comment Share on other sites More sharing options...
Alchemyjim Posted February 17, 2022 Author Share Posted February 17, 2022 Correct. That's what I was afraid of. Thanks Chopsaw. Link to comment Share on other sites More sharing options...
glennw Posted February 17, 2022 Share Posted February 17, 2022 2 hours ago, Alchemyjim said: I do file-> import -> DWG. And the DWG file is saved in the same folder as the plan. This sounds a bit suspect to me. When you do File > Import > Import Drawing (DWG, DXF)..., the file should not be saved to the same folder as the plan - it shouldn't be saved anywhere - it should open the Import Drawing Assistant dbx. Link to comment Share on other sites More sharing options...
ClintonM Posted February 18, 2022 Share Posted February 18, 2022 One possibility is that the Import Drawing dialog is appearing on a secondary screen, possibly one that is no longer connected to your machine. This would give the appearance of Chief locking up or being frozen, when in reality, the dialog box just isn't visible. If that is the case, Edit > Preferences > Reset Options > Reset Dialog Sizes may solve the problem. 2 Link to comment Share on other sites More sharing options...
Alchemyjim Posted February 18, 2022 Author Share Posted February 18, 2022 5 hours ago, ClintonM said: One possibility is that the Import Drawing dialog is appearing on a secondary screen, possibly one that is no longer connected to your machine. This would give the appearance of Chief locking up or being frozen, when in reality, the dialog box just isn't visible. If that is the case, Edit > Preferences > Reset Options > Reset Dialog Sizes may solve the problem. ClintonM you nailed it. Problem solved. It wasn't on another screen just somewhere else. I reset it and there it is! Thank you! 1 Link to comment Share on other sites More sharing options...
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