Richard_Morrison Posted December 3, 2014 Share Posted December 3, 2014 I inadvertently let my SSA expire. There seemed to be no urgency, or problem with letting it go for a few days. Imagine my surprise when I got a notice a few days later offering to renew it for an additional late charge of $95. NONE of the reminder e-mails I received mentioned this. It is not mentioned anywhere on the SSA Renewal page, nor is any obligation to keep SSA continuously active mentioned anywhere in plain sight. I came very close to just telling Chief Architect to kiss my a** and leaving it for good. Fortunately, the sales rep said there was a 30-day grace period (again, not mentioned anywhere), although I couldn't renew online anymore without paying the late charge. For the record, I have no problem with Chief's policy of a late charge, if that's what they want to do. But they need to make it clear on the website what the actual policy is, and not bury it somewhere in fine print. It would also be helpful to have the renewal reminders mention this. Link to comment Share on other sites More sharing options...
raltd9245 Posted December 3, 2014 Share Posted December 3, 2014 I agree. Bad business Link to comment Share on other sites More sharing options...
DRAWZILLA Posted December 3, 2014 Share Posted December 3, 2014 Boy ,I better get mine in on time then, thanks for the heads up Link to comment Share on other sites More sharing options...
DerekPedersen Posted December 3, 2014 Share Posted December 3, 2014 Thank you for the feedback. We will look at improving this communication. Regards, Derek Chief Architect Sales Link to comment Share on other sites More sharing options...
Richard_Morrison Posted December 3, 2014 Author Share Posted December 3, 2014 I got an e-mail from the Sales Department, and need to correct my original post slightly. There was a note at the bottom of the reminder message: *If your SSA expires, a late fee will be applied and the one-year SSA period will begin from the time of renewal. If a new version has since been released, then you are subject to regular upgrade pricing. Upgrade pricing fees can be found on www.ChiefArchitect.com." This was at the bottom, and out of the reading window of my Outlook, so I never saw it. But you don't find out what the late fee actually is until after the expiration. Sales agreed it would be good to include that information. Link to comment Share on other sites More sharing options...
lbuttery Posted December 4, 2014 Share Posted December 4, 2014 Richard: this has been CA's policy since they introduced SSA with X2 not to say that they can't make the notice more prominent etc Lew Link to comment Share on other sites More sharing options...
johnny Posted December 16, 2014 Share Posted December 16, 2014 Does anyone know the cost of just a straight upgrade? I let my SSA expire too, but unless CA comes out with an update every year, I dont find much value in SSA beyond that. Link to comment Share on other sites More sharing options...
lbuttery Posted December 16, 2014 Share Posted December 16, 2014 Johnny: call CA sales to discuss Lew Link to comment Share on other sites More sharing options...
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