RobUSMC Posted March 12, 2020 Share Posted March 12, 2020 For the past few weeks when using my laptop I have had the continuing issue of when I open a plan (any plan) all looks fine. However once I open a camera view, library or dbx. I loose the cursor when it is in the drawing field. When I move the mouse outside the drawing field back up to the top or side tool bars the arrow cursor returns and I can select icons. When I do Ctrl / Alt / Delete to look at the processes it does not show Chief as not responding or locked up. I have to completely close CA and reopen and as soon as I open any dbx, camera, etc. the same happens. Anyone have any thoughts? I dont thinks its a plan as it happens with then all on the laptop. Never an issue on my desktop. Link to comment Share on other sites More sharing options...
RobUSMC Posted March 12, 2020 Author Share Posted March 12, 2020 Maybe not a common issue Link to comment Share on other sites More sharing options...
DRAWZILLA Posted March 12, 2020 Share Posted March 12, 2020 Check for an updated mouse driver or video card drivers. You can also try to use the standard Microsoft mouse drivers. Link to comment Share on other sites More sharing options...
Doug_N Posted March 12, 2020 Share Posted March 12, 2020 I have the same problem, so I have to click on my desktop, the cursor comes back and is usable in CA until I do something that makes it disappear. Usually, this happens when I update layout views. Link to comment Share on other sites More sharing options...
RobUSMC Posted March 12, 2020 Author Share Posted March 12, 2020 thanks Link to comment Share on other sites More sharing options...
RobUSMC Posted March 13, 2020 Author Share Posted March 13, 2020 I completely reloaded X-11 for the second time to see if it will solve the issue Link to comment Share on other sites More sharing options...
RobUSMC Posted March 13, 2020 Author Share Posted March 13, 2020 Installed a clean copy of X-11. The HD was just completely wiped and Windows reloaded last week and all has been working fine. Here is a video of the issue. This occurred with a completely new plan with only one wall drawn https://drive.google.com/file/d/1Csrbr5NsVG07FadwKBiDoY907iKZBEUO/view?usp=sharing Link to comment Share on other sites More sharing options...
patriciap Posted September 17, 2020 Share Posted September 17, 2020 I have this same issue. Has anyone found the solution? Link to comment Share on other sites More sharing options...
Dermot Posted September 17, 2020 Share Posted September 17, 2020 This is probably the result of a video card or driver issue. See if this help article helps: https://www.chiefarchitect.com/support/article/KB-00106/troubleshooting-3d-camera-view-display-problems-in-chief-architect.html If all else fails, then you might want to contact technical support during our normal business hours. Link to comment Share on other sites More sharing options...
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