Draftsman-don Posted January 16, 2020 Share Posted January 16, 2020 I've recently purchased a new computer and installed Chief Architect 11. Everything is loaded and working except when I print I do not get any of the jpeg images. All of the line weights seem thinner than expected also. I have an HP designjet T120 printer and have downloaded the latest drivers and rebooted my computer. The printer is working properly for other software so now I'm thinking something is wrong on the Chief Architect side. Is there a setting that I've forgotten to change or is there something I need to do to initiate a new printer driver? Any help is appreciated. Link to comment Share on other sites More sharing options...
robdyck Posted January 16, 2020 Share Posted January 16, 2020 50 minutes ago, Draftsman-don said: I've recently purchased a new computer and installed Chief Architect 11. Everything is loaded and working except when I print I do not get any of the jpeg images. All of the line weights seem thinner than expected also. I have an HP designjet T120 printer and have downloaded the latest drivers and rebooted my computer. The printer is working properly for other software so now I'm thinking something is wrong on the Chief Architect side. Is there a setting that I've forgotten to change or is there something I need to do to initiate a new printer driver? Any help is appreciated. Can you post screen shots of your printing process, or a screen capture video of the process? It'll make it easier to troubleshoot. Link to comment Share on other sites More sharing options...
rgardner Posted January 16, 2020 Share Posted January 16, 2020 Also hardware specs (and while you are at it software specs) in your signature line may help with troubleshooting. Link to comment Share on other sites More sharing options...
Chopsaw Posted January 16, 2020 Share Posted January 16, 2020 As a test use the Chief Architect Save As PDF and try printing from the PDF. This also gives you a better idea of what to expect from your printer. Link to comment Share on other sites More sharing options...
Draftsman-don Posted January 16, 2020 Author Share Posted January 16, 2020 Thank you all for the replies. Here is a PDF printed from "Chief Architect save as PDF" and you can clearly see the "AIBD" logo and the NCBDC stamp as well. These are both inserted as image files into the layout. They are on the bottom of the title sheet and on the upper right hand corner of each drawing sheet. They show up on the PDF file but not the paper printed file as you can see in the attached pictures. 301103plan.pdf Link to comment Share on other sites More sharing options...
Chopsaw Posted January 16, 2020 Share Posted January 16, 2020 You might try saving the images to the layout file or printing from the PDF. Link to comment Share on other sites More sharing options...
Draftsman-don Posted January 16, 2020 Author Share Posted January 16, 2020 Thank you all very much again for your time. I figured out the issue. It is not with Chief but with the way that I was working with HP's driver installation. The software from HP loads a utility on the computer and you have to run the utility separately. Every time in the past that I've installed a driver the executable file will install the drivers then a quick re-boot an you're up and running. This one installs a utility that will then install the drivers for you. After running this utility and re-booting I now have the correct new driver and all is well again. Thank you again for your time. maybe this thread will help the next guy who has this driver issue with HP. Link to comment Share on other sites More sharing options...
rgardner Posted January 17, 2020 Share Posted January 17, 2020 Glad it worked out. If you were to include those hardware and software details in your signature it will REALLY help someone else so that they know what bug you came across. Link to comment Share on other sites More sharing options...
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