ChrisinAZ

All my Catalogs Disappeared

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My Core, Manufacturer and User catalogs have all disappeared. If I go to Library -> Manage Library Filters, I can see them all(the catalogs) with the option to 'hide in Library Browser'. I've tried 'Update Library Catalogs' and 'Install Core Content'. I've tried rebooting. Typing a key word in the Library search box doesn't pull anything up. I'm sure it's something simple. Anyone have any idea? (X10)

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It looks like you have an active filter called Filter. This should say Not Filtered.

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Thanks Solver. I tried that too but nothing.

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Edited by ChrisinAZ
Adding ScreenShot

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I also have seen the Filter cause issues like this but if you are not Filtering you should see something in the library.....

 

You haven't moved the location of My Documents in windows 10 have you?

 

are the folders and Files still where Preferences>General>Folders>[Show button]> User/Core/Bonus/Manu. Libraries should be....

 

If not don't use the Program too much until Support Opens , Call them and see if they can recover them ...if you have a backup of you User Library I would wait till you talk to Support so you don't overwrite anything by mistake.

 

If you ave a Full system Image Backup that maybe an Option too.

 

 

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Hi Kbird1. I don't think I moved the location of Documents in Win 10. It looks like everything is in there.  I'm a new CA user and my User catalog doesn't have enough in it yet to get upset about losing it. I put in a request on the CA site late Friday. I guess they must be closed on weekends. I'll try calling tomorrow(holiday for us in usa) or Tues. Thank you for the assist.

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2 hours ago, ChrisinAZ said:

Hi Kbird1. I don't think I moved the location of Documents in Win 10. It looks like everything is in there.  I'm a new CA user and my User catalog doesn't have enough in it yet to get upset about losing it. I put in a request on the CA site late Friday. I guess they must be closed on weekends. I'll try calling tomorrow(holiday for us in usa) or Tues. Thank you for the assist.

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Yes Monday to Friday only 7am-5pm PST, Closed for all US Holidays + possibly any State Hols. in IDAHO?

 

https://www.chiefarchitect.com/company/contact.html

 

If you weren't trying to set up a Filter or something and have done something inadvertently then I am not sure anyone here on the Forums can help.

 

--- try making a new Filter called Core....now select everything BUT anything listed under Core.....  ( to my mind Filter setup works backwards ie you deselect what you want to see.) 

 

--- If it is a totally new Install and you won't lose anything , then I'd try an uninstall and reinstall or from Control Panel try this 1st....select CA and see if there is a Reinstall>Repair Option, which will reset CA to how you Installed it.

 

Before the Above actually , in Preferences at the Bottom you will see Reset Options>  perhaps try them all ? but I don't think any of them is specific to your issue...

 

M.

 

 

 

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No sure about state holidays in Idaho, I'm in Arizona but it's Veterans Day in the US. Many US business's are closed. I may have done something inadvertently, certainly wouldn't be without precedence for me. Computer Science I am not. Thanks for taking the time to think it through Kbird1 and for your replies. I'll try them when they reopen. I'll respond once I talk to them about the issue and fix on this post. Thanks again for your time.

ChrisinAZ

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The only state holidays in Idaho I am aware of are:

Opening day of deer and elk season 

All Boise State football games 

Idaho Stampede Rodeo 

 

I hope this helps you.

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