SusanC Posted July 18, 2014 Share Posted July 18, 2014 I switched from the pc version to the Mac version of X6 last week so I'm a newbie to all of the subtle differences. I was working this afternoon with no issues, left for awhile and came back to my plan, clicked on one of my libraries and found that they were all completely empty. I tried rebooting, but no luck. Has anyone else had this issue? 1 Link to comment Share on other sites More sharing options...
DavidJPotter Posted July 18, 2014 Share Posted July 18, 2014 Whether PC or Mac, core libraries, bonus and Manufacturer libraries must be manually downloaded and installed by the end user (Go to "Library" and in the drop down select "Install Core Libraries" ), Then if you like more content can be had from the Chief Architect Website - Content page. DJP Link to comment Share on other sites More sharing options...
scocos Posted July 18, 2014 Share Posted July 18, 2014 I have the same problem! Downloaded the Core Content but still cant find it. Could use some help! Link to comment Share on other sites More sharing options...
lbuttery Posted July 18, 2014 Share Posted July 18, 2014 Probably best to contact CA's tech support soonest they are closed on weekends Lew Link to comment Share on other sites More sharing options...
Electromen Posted July 18, 2014 Share Posted July 18, 2014 On a Mac the CA Libraries are found using Finder > Choose your hard drive > Library > Application Support > Chief Architect. It should show Core, Bonus, and Manufacturer Libraries. Link to comment Share on other sites More sharing options...
SusanC Posted July 18, 2014 Author Share Posted July 18, 2014 Thanks. I have a ticket into tech support and trying to figure out what the problem is. The libraries had all been working fine for a week and then all of a sudden they were gone. It's not the filter, I've already checked that. Another odd behavior happens when I click on the magnifying glass - the list of catalogs disappears completely. Link to comment Share on other sites More sharing options...
SusanC Posted July 18, 2014 Author Share Posted July 18, 2014 Thank you everyone. I re-downloaded the Core Catalogs and I found my User Catalog using the Finder. The Manufacturer Catalogs and the Bonus Catalogs I will re-download off the website. Link to comment Share on other sites More sharing options...
Electromen Posted July 18, 2014 Share Posted July 18, 2014 Set up "Time Machine" and back up to an external hard drive. Time Machine is the best back up system I've ever used and it's part of the OS. Libraries could be restored using it. Link to comment Share on other sites More sharing options...
SusanC Posted July 18, 2014 Author Share Posted July 18, 2014 I have Time Machine set up to my Time Capsule and that is actually where I found my User Library, but did not find other libraries in there. Fyi for everyone, Tech Support wanted to try a few more things to figure out the problem but I had already re-downloaded my Libraries. If this happens again, I will spend more time back and forth with them to see if we can figure out what causes this. Hopefully this won't happen again! Link to comment Share on other sites More sharing options...
Electromen Posted July 19, 2014 Share Posted July 19, 2014 I have Time Machine set up to my Time Capsule and that is actually where I found my User Library, but did not find other libraries in there. Fyi for everyone, Tech Support wanted to try a few more things to figure out the problem but I had already re-downloaded my Libraries. If this happens again, I will spend more time back and forth with them to see if we can figure out what causes this. Hopefully this won't happen again! My Time Machine also uses Time Capsule. I just checked, I was able to see my CA Libraries back to Feb, 22, 2014 If you go back and they are not there, it's possible they were not installed properly. I don't know why. Open Time Machine now and check to see if they are there. Give Time Capsule a few seconds to bring them up. Link to comment Share on other sites More sharing options...
SusanC Posted July 20, 2014 Author Share Posted July 20, 2014 Thanks. Link to comment Share on other sites More sharing options...
fehr_and_square Posted July 21, 2014 Share Posted July 21, 2014 Similar thing just happened to me. My user catalog has disappeared but I can still search the items and find them. Link to comment Share on other sites More sharing options...
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