Cheryl_C_Crane Posted June 24, 2014 Share Posted June 24, 2014 I downloaded Allen Browns Home from the Chat room area. When I tried to open it the following error message appeared. Could not get the program to stop using Task Manager. No choice but to reboot. I have not experienced this before. User error? Link to comment Share on other sites More sharing options...
lbuttery Posted June 24, 2014 Share Posted June 24, 2014 Cheryl: not sure probably best to contact CA's tech support Lew Link to comment Share on other sites More sharing options...
Gawdzira Posted June 24, 2014 Share Posted June 24, 2014 Is it reproducible? If not it is just a glitch. If it is reproducible than you should probably stop messing with Allen's house and get back to work. Link to comment Share on other sites More sharing options...
lbuttery Posted June 24, 2014 Share Posted June 24, 2014 Cheryl: I had time to play so I tried it in X6 and got the same error I then hit continue and received another popup - see attached then everything locked up using task manager I finally go it shut down I suspect that the missing .jpg on Drive F: is the culprit maybe those who were able to download the plan have a drive F: on their Pc's ??? this should be reported to CA's tech support Lew Link to comment Share on other sites More sharing options...
John_Jones Posted June 26, 2014 Share Posted June 26, 2014 We received a totally different plan from another customer that was NOT having this issue, but it did happen to me, on my machine only. We were unable to reproduce it on any other computer. I was able to solve the problem by saving the plan with a new name in a new location. If you are still having the issue, try this step and see if it doesn't resolve it for you. BTW, I was able to continue working with the plan... after clicking Cancel 36 times to that message! We will continue to look into this issue to see if we can't find the underlying cause. 1 Link to comment Share on other sites More sharing options...
dshall Posted June 27, 2014 Share Posted June 27, 2014 Thanks John, we all appreciate hearing from you guys on issues like this. Link to comment Share on other sites More sharing options...
John_Jones Posted June 27, 2014 Share Posted June 27, 2014 I later found that when I plugged my phone into my computer, it became the F: drive. When I unplugged my phone and the F: drive was no longer there, the issue went away. There may have been a custom texture, material or referenced file that was on an F: drive on the originators computer that caused this message to appear on my system. The error message certainly isn't clear on what the issue is, but now at least, we have an idea on how to avoid it. Link to comment Share on other sites More sharing options...
Cheryl_C_Crane Posted June 27, 2014 Author Share Posted June 27, 2014 Many Thanks for looking into this! Link to comment Share on other sites More sharing options...
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