The issue I am having is Ray trace and speed, or lack there of. My tech folks have been working on this, Chief Support has provided little assistance when my tech folks have called them, and so my last resort is posting here.
Problem - Ray Trace takes approx 6 minutes per pass (see attached image which shows the time/passes as my CPU performance). Nothing is open or appears to be running in the background (and I am about to throw my computer against the wall...)
Alienware 17" lap top
Processor: Intel Core I7 4910MQ CPU @2.9GHz
RAM: 32 GB
Graphics Card: Nvidia GeForce GTX 880M
Thank you in advance for your help.