kwhitt

@bdillard1 @MarckusW @65Shelby @Kbird1 Thanks to everyone for the suggestions. I don't have confirmation yet, but I may have had a corrupt file. I found another job I had with me that loaded just fine. I've sent the problem file to support in the hopes that it can be recovered (if that's the problem), Fingers crossed that it's just this particular file as I don't have an older version with me and can't get to one until Monday.

Don't know. Mine's a week old and I don't have it. Do any of these three show up under services? Alienware Client Management Services Alienware Digital Delivery Services Alienware SupportAsssist Remediation

Thanks. I've been through many of these with tech support already. I am sending the Chief file next. I do use Splashtop Business for remote computer access (like Teamviewer, but much more affordable). I'll disable the streamer which runs in the background and see if that helps. I'd never use McAffee or Norton!

Evidently they don't use the name Nahimic in the newer versions. Working with tech support I disabled the following: Alienware Client Management Services Alienware Digital Delivery Services Alienware SupportAsssist Remediation

Hey Perry. Everything is updated including the driver. I looked for Nahimic services as you recommended in the other thread and could not even find it installed on my machine.

I had already updated to the latest driver and tried the older gaming one recommended elsewhere. I just now tried unplugging the power supply - no luck. I just sent in the System Info and Chief Message Log. Hopefully, they are able to come up with something...

Chris - LOL! You'd think so, but unfortunately I've got too much to do. At least I can see the ocean from my desk!

Alan - yes, it was the first thing I tried after seeing your post in the BIG thread dealing with this issue.

I have read through this entire thread and tried the suggestions with no luck. I just opened a ticket with Support. Hopefully, they can provide a fix as I'm stuck with this laptop for a week and piles of work.

I purchased a laptop recently to keep working while I travel. Well, here I am at the beach on the first day using it and every time I employ the camera tool to look around in 3D space, Chief crashes. I am able to reproduce the problem 100% of the time. The file was started in Windows 10 on my workstation. The laptop is Windows 11 – not sure if that matters. The specs on the new laptop are below in my signature. The error generated is shown in the first attachment. The DirectX Diagnostic panel is in the second attachment. The specific error states “Device Removed” and refers to a location on C: drive. Anyone got any ideas? I thought I’d try the forum first before calling Chief. Thanks, Kevin

It is weird, but as I believe you were the first to tell me "That's Chief!". Or at least you say it in your videos often! What I'd really like to see fixed asap is the reflections behind glass problems in this thread: The PBR engine is quite capable and I've gotten stunning results lately; however, I am unable to portray glass pendants over my kitchen islands. If Chief were to get this right, it would save so much time not exporting to a more polished rendering software.

The symbol does cut the hole, but it's taking the sides with it. It does not happen with Kohler catalogs - only custom symbols I bring in or convert from Kohler. Maybe it's time to nudge tech support on this fix!

Hi Steve - my custom symbols have the appropriate Z offset. Tech Support has verified that this is a known issue. It might look okay at first; however, it will change in subsequent renderings. It only seems to happen when the countertops are custom which is 99% of the time for me. Tech Support offered a workaround where you pull the sink off the countertop and put it back in place. It holds for a while, but now forever. I have been making a standard line poly from the cut-out shape and extruding that to cover the gap.

Okay, I understand. Didn't mean to sound ungrateful, just trying to figure it out... Kevin

Rob - thanks for experimenting with this file. So, am I to assume that you didn't change the IOR of the glass and only added ambient lighting? No offense, but the image is now too washed out and was much more photoreal without the flat lighting. I hope I am able to achieve what needs to be done without the overexposure. Thanks again!

Thanks Rob. Definitely an issue. Chief requested my plan file this morning which I uploaded. I'll report on what they say...

Jintu - thanks for the input. It still doesn't work for me. Nice image you have there. Kevin

Here's a render without refraction to draw a comparison. Chief - please get this fixed!

Thanks Mick! Yes, that 2nd image was about a week after the initial fix back in August. It could have occurred in last week's update. I'll let you know the response from Chief. Kevin

Thanks Mike!

Thanks Michael. But would be even better if reflections showed behind refractive glass - at which time (not too long ago) they did.

I’ve created a pendant symbol for a kitchen design I’m working on (image attached). The shade is glass with a glass bulb and parts of the metal downrod in the center obstructed by the glass shade. It appears that reflections behind glass do NOT work at this time. I started a thread months ago and thought Chief had solved this problem – guess not. I thought maybe it had something to do with the fact that the materials were contained within the same symbol. I squashed that thought quickly by creating two spheres, the outer of which was assigned a glass material and the inner, polished nickel – same problem. I am very close to achieving photorealism with this new PBR engine; however, I’ll never get there with this ongoing issue. Anyone have any suggestions (workarounds) or is this just a limitation of the rendering engine in its current state? Of course, I'll report this again! Thanks, Kevin

Thanks Mark. I got it to work by pulling walls down. Tedious, but it worked. Kevin

Yes, like that. What settings did you use?