kwhitt

Thanks Mark. It is my understanding that the A5000 is a newer generation RTX. The Precision machine I'm looking into has the A5000 or A4000 as an option. I had an IT pro look at the system today and Chief definitely does not run properly on this laptop using Windows11. Every file we tried would crash upon entering the Standard Renderer camera. We also looked into the Hybrid Power settings which apparently cannot be disabled on this machine among other things. I can't get Alienware with Windows 10 from Dell. I believe Precision is the only series still offering Windows 10. This IT guy runs Chief flawlessly on a Precision laptop with similar specs. When it comes down to it, I believe it remains a Windows 11 issue and would prefer a new machine optimized for Windows 10 in lieu of downgrading this machine. I do appreciate your input, Kevin

@bdillard1 @Kbird1 Thanks guys. I am still struggling with this laptop and Windows 11. After consulting with someone who looked into my system today, it is recommended that I return the laptop and order a Dell Precision which is more geared towards Architectural work and not gaming. Chief just will not run smoothly on this laptop and I should have done more research prior to purchasing. The new Precision will have Windows 10 installed. Thanks again for all the advice. Kevin

Wow. Thanks Greg. I'll look into disabling the Hybrid Power tomorrow and try Dell's version of the driver. Thanks again.

Thanks Mark. I appreciate you checking it and providing the Windows 10 link. It must be something with my laptop and/or Windows 10. Kevin

Hey Mick. I hope that's not the case. I really wanted this machine to work and the price was outrageous. I guess I'll call Dell support again. The second day I owned it, i thought something was amiss, so had them run diagnostics remotely. Of course, the check came up clean according to them. I don't think they'll be much help optimizing a software like Chief. It would be nice if stuff just worked! I've never owned a laptop, so don't know really what to expect. I was hoping someone would take my test file for a run. If successful on other machines, I'll know the problem is with my system. Hope all is well with you!

bdillard - thanks for the reply. How is it I can switch from Windows 11 to Windows 10 for free? I've got several 16GB hard drives, so storage is no problem. I would appreciate someone with a laptop taking a look at this file for me. I don't think it's the file as tech support had no problem. It's looking more and more like an issue with the laptop or my expectations are too high. I have a tendency to use some very high-res models and textures which are no problem on my workstations. https://www.dropbox.com/s/8rnlild96wgjaht/Untitled 1.zip?dl=0

Greg - thanks for the reply. I downloaded the drivers from NVidia. I tried two that tech support recommended - one for desktop and one for notebook. Not sure of the difference as the series number was the same. Neither worked too well. I'm not sure I know enough to answer your second question. The specs of the laptop are in my signature below. If this doesn't answer the question, what do I look for? Kevin

LOL! You're probably right. It didn't work so well at the office today either.

J - Sorry, just seeing this. I don't get PM notifications for some reason. I am unable to render the sent file using the standard render - it crashes every time. Is this something you are able to do on your laptop? I found an older version of my file when I got back to the office today. I am able to open and move around in 3D space, but every so often it crashes. This is the first laptop I have ever owned. I have three very powerful workstations and I'm starting to get the feeling I am expecting too much from the laptop. It's disappointing as I forked out almost $5k for this machine. Tech support has sent over some other things to try; however, I'm not hopeful. Someone mentioned this being a Windows 11 issue which is unfortunate as it's not possible to downgrade to Windows 10, There could possibly be something wrong with this machine as well. While sitting idle with no apps running, I can hear the CPU churning away. Further, it seems to run hot all the time. Here again, I do not know what to expect from a laptop. I'm back home this week, so will use a machine that I know works. In my free time, I'll keep researching the issues with this laptop. Thanks for the help, Kevin

I would greatly appreciate that. Please send me a link. Thanks!

If the file is bad, I'll attempt to make an area copy and paste into a new file.

@bdillard1 @MarckusW @65Shelby @Kbird1 Thanks to everyone for the suggestions. I don't have confirmation yet, but I may have had a corrupt file. I found another job I had with me that loaded just fine. I've sent the problem file to support in the hopes that it can be recovered (if that's the problem), Fingers crossed that it's just this particular file as I don't have an older version with me and can't get to one until Monday.

Don't know. Mine's a week old and I don't have it. Do any of these three show up under services? Alienware Client Management Services Alienware Digital Delivery Services Alienware SupportAsssist Remediation

Thanks. I've been through many of these with tech support already. I am sending the Chief file next. I do use Splashtop Business for remote computer access (like Teamviewer, but much more affordable). I'll disable the streamer which runs in the background and see if that helps. I'd never use McAffee or Norton!

Evidently they don't use the name Nahimic in the newer versions. Working with tech support I disabled the following: Alienware Client Management Services Alienware Digital Delivery Services Alienware SupportAsssist Remediation

Hey Perry. Everything is updated including the driver. I looked for Nahimic services as you recommended in the other thread and could not even find it installed on my machine.

I had already updated to the latest driver and tried the older gaming one recommended elsewhere. I just now tried unplugging the power supply - no luck. I just sent in the System Info and Chief Message Log. Hopefully, they are able to come up with something...

Chris - LOL! You'd think so, but unfortunately I've got too much to do. At least I can see the ocean from my desk!

Alan - yes, it was the first thing I tried after seeing your post in the BIG thread dealing with this issue.

I have read through this entire thread and tried the suggestions with no luck. I just opened a ticket with Support. Hopefully, they can provide a fix as I'm stuck with this laptop for a week and piles of work.

I purchased a laptop recently to keep working while I travel. Well, here I am at the beach on the first day using it and every time I employ the camera tool to look around in 3D space, Chief crashes. I am able to reproduce the problem 100% of the time. The file was started in Windows 10 on my workstation. The laptop is Windows 11 – not sure if that matters. The specs on the new laptop are below in my signature. The error generated is shown in the first attachment. The DirectX Diagnostic panel is in the second attachment. The specific error states “Device Removed” and refers to a location on C: drive. Anyone got any ideas? I thought I’d try the forum first before calling Chief. Thanks, Kevin

It is weird, but as I believe you were the first to tell me "That's Chief!". Or at least you say it in your videos often! What I'd really like to see fixed asap is the reflections behind glass problems in this thread: The PBR engine is quite capable and I've gotten stunning results lately; however, I am unable to portray glass pendants over my kitchen islands. If Chief were to get this right, it would save so much time not exporting to a more polished rendering software.

The symbol does cut the hole, but it's taking the sides with it. It does not happen with Kohler catalogs - only custom symbols I bring in or convert from Kohler. Maybe it's time to nudge tech support on this fix!

Hi Steve - my custom symbols have the appropriate Z offset. Tech Support has verified that this is a known issue. It might look okay at first; however, it will change in subsequent renderings. It only seems to happen when the countertops are custom which is 99% of the time for me. Tech Support offered a workaround where you pull the sink off the countertop and put it back in place. It holds for a while, but now forever. I have been making a standard line poly from the cut-out shape and extruding that to cover the gap.

Okay, I understand. Didn't mean to sound ungrateful, just trying to figure it out... Kevin