kwhitt

I've always done still images up until today. I have figured out how to create an orbital walkthrough, but want the sun to follow the cameras as it orbits. I've looked at various training videos with no answers. Anyone know how to do this? Thanks, Kevin

Oh shoot!

Update did not help, Still crashing every time! Nice to know the sink cut-outs now work. That'll be useful when I'm able to open Chief on a laptop!

Will download now. Fingers crossed...

Thanks Dermot. I have already opened a ticket with tech support. None of the suggestions so far have worked - including trying two of the latest NVidia drivers. The laptop is about 2.5 weeks old and returnable within 30 days. I didn't realize there was an update to Chief. I wasn't notified as is typical when the software opened. I'll give that a try. I appreciate the articles and will read tonight.

Appreciate it Mick. I'll read that thread tonight as I have to make a decision soon. It's not that I don't have a budget. As I never have time to do the research, I go for the overkill approach. In the past it has served me well, but this laptop is unusable with Chief.

Mark - understood. Thanks again for the input.

Thanks Mick. You make a good point. I should at least try running Windows 10 before sending it back. Kevin

@MarkMc Thanks Mick. What exactly are you and Mark recommending? That I keep the existing machine and downgrade to Windows 10? I'm not quite sure that the Hybrid Power is not the cause and I don't think it can be disabled. All I know is that this machine does not affectively run Chief. I am open to suggestions. Kevin

Thanks Mark. It is my understanding that the A5000 is a newer generation RTX. The Precision machine I'm looking into has the A5000 or A4000 as an option. I had an IT pro look at the system today and Chief definitely does not run properly on this laptop using Windows11. Every file we tried would crash upon entering the Standard Renderer camera. We also looked into the Hybrid Power settings which apparently cannot be disabled on this machine among other things. I can't get Alienware with Windows 10 from Dell. I believe Precision is the only series still offering Windows 10. This IT guy runs Chief flawlessly on a Precision laptop with similar specs. When it comes down to it, I believe it remains a Windows 11 issue and would prefer a new machine optimized for Windows 10 in lieu of downgrading this machine. I do appreciate your input, Kevin

@bdillard1 @Kbird1 Thanks guys. I am still struggling with this laptop and Windows 11. After consulting with someone who looked into my system today, it is recommended that I return the laptop and order a Dell Precision which is more geared towards Architectural work and not gaming. Chief just will not run smoothly on this laptop and I should have done more research prior to purchasing. The new Precision will have Windows 10 installed. Thanks again for all the advice. Kevin

Wow. Thanks Greg. I'll look into disabling the Hybrid Power tomorrow and try Dell's version of the driver. Thanks again.

Thanks Mark. I appreciate you checking it and providing the Windows 10 link. It must be something with my laptop and/or Windows 10. Kevin

Hey Mick. I hope that's not the case. I really wanted this machine to work and the price was outrageous. I guess I'll call Dell support again. The second day I owned it, i thought something was amiss, so had them run diagnostics remotely. Of course, the check came up clean according to them. I don't think they'll be much help optimizing a software like Chief. It would be nice if stuff just worked! I've never owned a laptop, so don't know really what to expect. I was hoping someone would take my test file for a run. If successful on other machines, I'll know the problem is with my system. Hope all is well with you!

bdillard - thanks for the reply. How is it I can switch from Windows 11 to Windows 10 for free? I've got several 16GB hard drives, so storage is no problem. I would appreciate someone with a laptop taking a look at this file for me. I don't think it's the file as tech support had no problem. It's looking more and more like an issue with the laptop or my expectations are too high. I have a tendency to use some very high-res models and textures which are no problem on my workstations. https://www.dropbox.com/s/8rnlild96wgjaht/Untitled 1.zip?dl=0

Greg - thanks for the reply. I downloaded the drivers from NVidia. I tried two that tech support recommended - one for desktop and one for notebook. Not sure of the difference as the series number was the same. Neither worked too well. I'm not sure I know enough to answer your second question. The specs of the laptop are in my signature below. If this doesn't answer the question, what do I look for? Kevin

LOL! You're probably right. It didn't work so well at the office today either.

J - Sorry, just seeing this. I don't get PM notifications for some reason. I am unable to render the sent file using the standard render - it crashes every time. Is this something you are able to do on your laptop? I found an older version of my file when I got back to the office today. I am able to open and move around in 3D space, but every so often it crashes. This is the first laptop I have ever owned. I have three very powerful workstations and I'm starting to get the feeling I am expecting too much from the laptop. It's disappointing as I forked out almost $5k for this machine. Tech support has sent over some other things to try; however, I'm not hopeful. Someone mentioned this being a Windows 11 issue which is unfortunate as it's not possible to downgrade to Windows 10, There could possibly be something wrong with this machine as well. While sitting idle with no apps running, I can hear the CPU churning away. Further, it seems to run hot all the time. Here again, I do not know what to expect from a laptop. I'm back home this week, so will use a machine that I know works. In my free time, I'll keep researching the issues with this laptop. Thanks for the help, Kevin

I would greatly appreciate that. Please send me a link. Thanks!

If the file is bad, I'll attempt to make an area copy and paste into a new file.

@bdillard1 @MarckusW @65Shelby @Kbird1 Thanks to everyone for the suggestions. I don't have confirmation yet, but I may have had a corrupt file. I found another job I had with me that loaded just fine. I've sent the problem file to support in the hopes that it can be recovered (if that's the problem), Fingers crossed that it's just this particular file as I don't have an older version with me and can't get to one until Monday.

Don't know. Mine's a week old and I don't have it. Do any of these three show up under services? Alienware Client Management Services Alienware Digital Delivery Services Alienware SupportAsssist Remediation

Thanks. I've been through many of these with tech support already. I am sending the Chief file next. I do use Splashtop Business for remote computer access (like Teamviewer, but much more affordable). I'll disable the streamer which runs in the background and see if that helps. I'd never use McAffee or Norton!

Evidently they don't use the name Nahimic in the newer versions. Working with tech support I disabled the following: Alienware Client Management Services Alienware Digital Delivery Services Alienware SupportAsssist Remediation

Hey Perry. Everything is updated including the driver. I looked for Nahimic services as you recommended in the other thread and could not even find it installed on my machine.