Dermot

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  1. Regarding suggestions, please read this sticky post for more information about how we prefer you make suggestions: Please note that currently we have more than 8,000 active requests in our internal database. This represents a very large backlog which is the main reason that many of these requests have not been addressed yet. Please be assured that it our goal to implement all of them but realistically it will take a long time so please try to be patient. Keep in mind that one person's "super important" request can be another person's "who cares" request so we try to prioritize them based on the ones that we think will give the most benefit to the most people. Thank you to everyone that takes the time to let us know what is important to you.
  2. X17 has a new tool called "Import Settings From Plan/Layout" that will allow you to import wall types from one plan into another. There have been a number of other changes and if you would like to learn more about them you might want to review this information: https://www.chiefarchitect.com/whats-new/
  3. The "What's New in X17" webinar is here: https://www.chiefarchitect.com/videos/watch/10298/x17-sneak-peek-what-s-new.html?playlist=171 The webinar about "Project Management in X17" is here: https://www.chiefarchitect.com/videos/watch/10299/x17-file-project-management.html Please remember the new project management system is completely optional. If you want to continue to use your own file management, you can always turn it off in preferences.
  4. Have you tried to just edit the cad block for the symbol and delete the lines you don't want? Here is a Knowledge Base article that covers the topic: https://www.chiefarchitect.com/support/article/KB-00805/editing-2d-cad-blocks-assigned-to-3d-symbols.html
  5. Try this: https://www.chiefarchitect.com/support/article/KB-01131/associating-plan-layout-and-library-files-with-the-latest-version-of-chief-architect-or-home-designer.html If you are still having problems, then please contact our Technical Support Team during our normal business hours.
  6. Here are a couple of tech articles that might help: https://www.chiefarchitect.com/support/article/KB-01759/troubleshooting-compatibility-problems-with-library-content.html https://www.chiefarchitect.com/support/article/KB-02772/troubleshooting-library-download-issues.html You may want to contact tech support on this one though because your user library might be corrupt.
  7. Please report this problem. Please send in the X15 plan and pictures with your report.
  8. As of this time, we have not been able to duplicate any problems with legacy plans that show manually edited dimension labels moving when brought into X16. The reports we have received so far have only demonstrated some problems with the automatic dimension label positions. We did change the code that is used to automatically position dimension labels in X16 and have found some cases where the results were not as good as we would have liked. We are working on some improvements to this code that should be available in the next update (26.2) that should be released in the near future. If anyone can find a case where a manually edited dimension label moves when brought into X16, then please submit a bug report to our technical support team. Please include the original X15 version of the plan and include pictures of what it looked like in X15 compared to what you seeing in X16. We will then look into it more to see if we can identify the problem and fix it.
  9. First, you should always report problems like this directly to our technical support team instead of posting on this suggestions forum. More information about contacting our support team can be found here: https://www.chiefarchitect.com/support/ Second, we were able to duplicate a problem like this in the beta version and I believe it was fixed in the official release (26.1.0.44). If you are not using the 26.1 update, you should download and install it. If you are using 26.1 and still seeing this problem, then please contact our tech support team and send them the plan and layout you are seeing the problem in.
  10. Unfortunately, that message means that the file is corrupt and there is nothing we can do to read it. It was most likely corrupted by something on your system and not as a result of a bug in X16. Here is a tech article that may help you to find a usable archive file: https://www.chiefarchitect.com/support/article/KB-00099/accessing-your-archive-files.html Here are some more tech articles that may help with file system problems: https://www.chiefarchitect.com/support/article/KB-00973/message-unable-to-open-the-file.html https://www.chiefarchitect.com/support/article/KB-00960/message-the-plan-file-you-are-attempting-to-open-appears-to-be-corrupted.html As far as any other problems you are having with X16, please report them to our tech support team so that we can look into them further. Please remember that X16 is still in its beta test phase so you should expect to find some problems but most of them should either be fairly obscure or minor at this point. We will try to fix all reported bugs before the official release but if people don't report them they are much less likely to get fixed.
  11. Please remember that X16 is still in a beta test phase. If you find any problems in X16, please be sure to report these problems to our technical support team. If this is not something that you are able to do do, then you should continue to use X15 until X16 is officially released. For a problem such as this, please be sure and send us the original X15 plan that shows the newel posts. If we can confirm that they are missing in X16, then we will try to get a fix for this into the next available update.
  12. Here you go, I think this is the right link: https://www.chiefarchitect.com/videos/watch/10289/x16-sneak-peek-what-s-new.html
  13. Here is a Knowledge Base article that covers the basics of working on multiple computers: https://www.chiefarchitect.com/support/article/KB-00956/using-chief-architect-on-multiple-computers.html If you have additional questions, our tech support team should be done with their weekly meeting now.
  14. Please post this plan along with detailed steps for exactly how you are trying to draw the text with leader line and someone here will be more than happy to look into this.
  15. At this time, we have no reports of problems with room labels getting turned off automatically. If you can reproduce a case where this happens, then please report this to our technical support team. If we can reproduce this problem in-house, then we will try to get a fix into the next available update. More info about reporting problems can be found here: https://www.chiefarchitect.com/support/ On a side note, it seems that if you can use "undo" to bring them back, then in theory it should be easier to figure out what change caused them to disappear. Figuring out the exact steps that can cause this to happen would be very helpful to include with your bug report.