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First, I took the liberty of moving your post from the Chatroom forum to the Q&A forum since this is a much better place to ask questions if you want other users to see and answer them. Next, you should confirm that you are using the latest update for your program version. We often fix critical bugs with each program update so I think it is important to always use the latest one available to avoid the problems that have already been fixed. For X17, this would be version 27.3.1.5 and you should be able to find your version listed on the program dashboard or in the Help->About dialog box. You should be able to get the latest update here: https://www.chiefarchitect.com/support/updates.html Next, this is often the kind of thing you should contact our Technical Support department about. Since they are closed for the Thanksgiving holiday, they will not be back in the office until next Monday. Here is the link to the support area of our web site: https://www.chiefarchitect.com/support/ The next step is to look for any information about the problem in our Knowledge Base articles. After a quick search, it should lead you to this tech article: https://www.chiefarchitect.com/support/article/KB-00960/message-the-plan-file-you-are-attempting-to-open-appears-to-be-corrupted.html Most often, when the development team receives a plan file that gives you this error message, it is indeed corrupted and can't be read in by the program. It is almost impossible to determine what caused the corruption just using the file by itself though. In very rare cases, we find that the "corruption" is not actually a bad file but is a result of a program bug that is causing problems while we are trying to read the file in. This is the main reason that we encourage people to report these kinds of problems because this can help us make the program better. If you would like to post your plan file on this forum, or a link to it on this forum if it is too large, I should be able to take a look at it to see if anything further can be done with it. Since the most likely case is that the file can't be used, you should see if you can find a usable archive or backup. Assuming that the program was making daily archives, then you should be able to find an archive file that is not very old. This technical support article should help you find your archive files: https://www.chiefarchitect.com/support/article/KB-00099/accessing-your-archive-files.html If this is a problem that you have been seeing repeatedly with different plans you are working on, and you are using the latest version of the program, then I would start looking into possible hardware or system problems. This technical support article may help you to diagnose possible system related problems: https://www.chiefarchitect.com/support/article/KB-03049/troubleshooting-chief-architect-software-closing-unexpectedly-on-windows.html If all else fails, again I would recommend that you contact our Technical Support team during our normal business hours.
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Please note that if you rebuild your foundation then any manual changes you have made will need to be redone. For any other cases, please send us a bug report for any situations that work the way you are describing. Please include a plan file that demonstrates the situation along with clear steps indicating what you did and the results you are seeing.
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Yes Ron, that is why we released the update. This update also has a couple of other important bug fixes.
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This problem should be fixed in the 27.1.1.3 update that has been released today. You can find the update along with the update notes here: https://www.chiefarchitect.com/support/updates.html
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As Mark has suggested, you can work much more efficiently by taking advantage of Saved Plan Views. Having one saved plan view associated with your floor framing and another one for your roof framing would allow you to work in either view without having to switch anything. Saved plan views will basically keep track of your layer sets and all of your active defaults so that they will already be what you want. More information can be found in this Knowledge Base article: https://www.chiefarchitect.com/support/article/KB-03185/understanding-saved-plan-views.html There is also a training video series that covers these topics: https://www.chiefarchitect.com/videos/playlists/100/saved-plan-views-layers-annotations.html
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Regarding suggestions, please read this sticky post for more information about how we prefer you make suggestions: Please note that currently we have more than 8,000 active requests in our internal database. This represents a very large backlog which is the main reason that many of these requests have not been addressed yet. Please be assured that it our goal to implement all of them but realistically it will take a long time so please try to be patient. Keep in mind that one person's "super important" request can be another person's "who cares" request so we try to prioritize them based on the ones that we think will give the most benefit to the most people. Thank you to everyone that takes the time to let us know what is important to you.
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X17 has a new tool called "Import Settings From Plan/Layout" that will allow you to import wall types from one plan into another. There have been a number of other changes and if you would like to learn more about them you might want to review this information: https://www.chiefarchitect.com/whats-new/
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X17 Saving Projects ... can't find files, really confusing.
Dermot replied to amddrafting's topic in General Q & A
The "What's New in X17" webinar is here: https://www.chiefarchitect.com/videos/watch/10298/x17-sneak-peek-what-s-new.html?playlist=171 The webinar about "Project Management in X17" is here: https://www.chiefarchitect.com/videos/watch/10299/x17-file-project-management.html Please remember the new project management system is completely optional. If you want to continue to use your own file management, you can always turn it off in preferences. -
Creating invisible lines/segments within a 2D symbol
Dermot replied to kwhitt's topic in General Q & A
Have you tried to just edit the cad block for the symbol and delete the lines you don't want? Here is a Knowledge Base article that covers the topic: https://www.chiefarchitect.com/support/article/KB-00805/editing-2d-cad-blocks-assigned-to-3d-symbols.html -
Here are a couple of tech articles that might help: https://www.chiefarchitect.com/support/article/KB-01759/troubleshooting-compatibility-problems-with-library-content.html https://www.chiefarchitect.com/support/article/KB-02772/troubleshooting-library-download-issues.html You may want to contact tech support on this one though because your user library might be corrupt.
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X15 --> X16 / Changed Manually Adjusted Dimensions
Dermot replied to JKEdmo's topic in General Q & A
Please report this problem. Please send in the X15 plan and pictures with your report. -
X15 --> X16 / Changed Manually Adjusted Dimensions
Dermot replied to JKEdmo's topic in General Q & A
As of this time, we have not been able to duplicate any problems with legacy plans that show manually edited dimension labels moving when brought into X16. The reports we have received so far have only demonstrated some problems with the automatic dimension label positions. We did change the code that is used to automatically position dimension labels in X16 and have found some cases where the results were not as good as we would have liked. We are working on some improvements to this code that should be available in the next update (26.2) that should be released in the near future. If anyone can find a case where a manually edited dimension label moves when brought into X16, then please submit a bug report to our technical support team. Please include the original X15 version of the plan and include pictures of what it looked like in X15 compared to what you seeing in X16. We will then look into it more to see if we can identify the problem and fix it. -
Layout - Linked View - Secondary Layerset out of order for some reason
Dermot replied to kylejmarsh's topic in General Q & A
First, you should always report problems like this directly to our technical support team instead of posting on this suggestions forum. More information about contacting our support team can be found here: https://www.chiefarchitect.com/support/ Second, we were able to duplicate a problem like this in the beta version and I believe it was fixed in the official release (26.1.0.44). If you are not using the 26.1 update, you should download and install it. If you are using 26.1 and still seeing this problem, then please contact our tech support team and send them the plan and layout you are seeing the problem in. -
Unfortunately, that message means that the file is corrupt and there is nothing we can do to read it. It was most likely corrupted by something on your system and not as a result of a bug in X16. Here is a tech article that may help you to find a usable archive file: https://www.chiefarchitect.com/support/article/KB-00099/accessing-your-archive-files.html Here are some more tech articles that may help with file system problems: https://www.chiefarchitect.com/support/article/KB-00973/message-unable-to-open-the-file.html https://www.chiefarchitect.com/support/article/KB-00960/message-the-plan-file-you-are-attempting-to-open-appears-to-be-corrupted.html As far as any other problems you are having with X16, please report them to our tech support team so that we can look into them further. Please remember that X16 is still in its beta test phase so you should expect to find some problems but most of them should either be fairly obscure or minor at this point. We will try to fix all reported bugs before the official release but if people don't report them they are much less likely to get fixed.
