RL-inc

Strictly based on timing I doubt we will see any resolution in X12- Makes me wonder a few things: -Why this is such an issue so late in the release of this version. Was I just not happening before in X12 and now it has popped up? And if so what changed? -If it has been an issue in X12 all along why not patch to fix it then. -What set up or setting are some of the real power users like Michael, Scott, Eric, Joey, etc...... using that has prevented this issue? I can't imagine them putting up with this for very long. To put a bow on it I guess we just wait until X13 and hope we don't have to deal with it

A bit of follow up from tech support for those of us still experiencing this or similar issue. Hope it helps As I mentioned, our developers are able to reproduce the problem more often now (not consistently but definitely more often), which is a great help as we weren’t able to do so prior to your submittal of your toolbars folders. Thank you so much for sticking with us through this.It appears that the problem is related to timing and not any particular action which is why we’ve had so much trouble reproducing the problem. Unfortunately, this means it will not be a simple thing to fix and will likely not be in a patch to X12. We’ll certainly try to get it there, but it might not happen.Here are a couple of thoughts from our testing team that might help reduce the frequency of the problem. Please let me know if they help at all.- Remove any spaces in the toolbars- Leave a Chief window open on the secondary monitor so that it doesn’t have to create the window later. It feels like the problem happens more often when Chief is creating the window than when views are added.Carrie

Thanks Michael- That works - certainly looks better.

Much appreciated Eric- will try and get it close enough to pass for now

Thanks Eric- that works - sort of See attached images if cad block prior to loading and then after loading when drag window size down an inch or so. The muntins are there but do not meet the frame properly- The window looks a bit off too.

Thanks Michael- I made sure they lines were blocked and still they disappear when I click on load custom muntins- When I click unload custom muntins the block appears again. Is there possibly a setting in the window dbx I am missing?

Thanks Eric- I went through the process as describe in the ref manual - seemed pretty straight forward but when I click load custom Muntins they disappeared? Tried on fresh plan with a typical wall set up also- same result. Maybe an odd setting somewhere?

Is anyone of aware of a way to add lites or grids to a shaped window similar to the one shown here. much appreciated

That 20% buys a lot of ProV1's

For sure- I describe it to clients like this - If you have 3 toiles in a house at 200.00 each =600.00 those toilets in a 2000 sq.ft. hosue = .30 a foot In a 3000 sq.ft. house = .20 Or a 33% price swing. In short not all sq.ft. is created equal.

Agree with all of the above- 30-40 hrs for a house as originally described if all information is provide in a timely fashion. Ie. survey info and HOA requirements etc.... I have it in my design agreement that I can facilitate coordination with surveyor or download HOA info if available but not my job to hunt down that stuff if not readily available. All time spent confirming site info is billed at additional hourly rate. Transposing structural engineering can be included or as an hourly charge depending if they use my recommended engineer or one of their choosing.

By no means do I expect that any issue that is specific to me should take precedent over anyone else- It did however seem to me that this particular problem had affected the productivity of enough of us that CA had made it a priority. Maybe I misread the responses I was seeing. I have reached out to tech support again and will post any information I get

Thanks for the input Michael- While I understand that CA can't keep everyone updated on every issue I don't think it is too much to ask that hey respond with progress here. This is an issue that causes great disruption in productivity and in turn costs money to myself and other users that are experiencing the same problem. At one point Ed from CA was responding and I assumed that meant that CA had someone that was working on a resolution - seems reasonable to me to expect an update from them.

Just a follow up- Toolbars whacked out again- Unless I am missing something I have not seen any progress from anyone reporting or posting about this issue? I will send another report to tech support but the apparent lack of effort from CA to communicate any progress on this is downright pathetic.

Again- trying to get some direction from CA on this- Has anyone gotten anywhere? I see several posts discussing X13 beta and release timing but it appears we still have a fairly significant issue with the current version. And as I mentioned I an earlier post- I don't think being required to pay for an upgrade is a reasonable solution.

Sorry to be a broken record but I am getting tired of resetting my toolbars on an almost daily basis with no rhyme or reason as to what is causing this issue. Tech Support offered no real help so I am not inclined to spend anymore time down that path. Has anyone had any success resolving this or at least getting some sort of direction on where a solution may be coming from?

Update- Same issue just happened again with library browser docked. Ed- is tech still working on this?

I will say that I wasn't thrilled with tech supports response that they hoped to have a fix in X13. I don't think paying for an upgrade should be required to fix an issue in the current version.

Ed - Does not appear to me that setting has an affect on the toolbar issue- I now have it unchecked and same problem just occurred. I did however, forget about my library browser and had it floating instead of docked. That seems to be a constant when this occurs- hope CA is making some progress?

Ed- I found the option in the screen shot below - "Animate windows when minimizing and maximizing" It was checked and now I have turned it off- will run with it for a bit this am and see how it goes. I am curious- do you think this is relate to whether or not the library browser is docked or floating?

Thanks Michael- Search for "show animations" did not find it. A Google search did offer the route through this path: Open the Windows Control Panel (from Start, type "control," and choose Control Panel Navigate to System & Security > System >Advanced System Settings > Settings Disable animations by selecting "Custom" and unchecking items from the list.

Ed- Working in Windows 10- I do not see an option for- any further direction?

Continued correspondence with Tech Support- Reply to CA above followed by tech support response "I looked at monitor settings and I am currently at 250%- that said there is no way I can work at 100%- way too small for my old eyes.In the past I have worked with my library browser floating and had no issues.I did see on Chief Talk that keeping it docked in the original position can solve the issue but not particularly convenient for me.Hopefully CA can get this resolved soon.Please keep me posted on the progress." "Thanks for your patience. I know it can be quite frustrating. We hope to have a fix in X13 but we won’t know for sure until we get to the public beta and get the software into more hands." So really no fix for this in the current version? Has anyone that has dealt with come up with a reasonable solution? I keep my SSA current and will upgrade to X13 when available but what about those that cannot upgrade - they would just be stuck dealing with it? Doesn't seem right.

Follow up on response from tech support - Thanks for bringing this up to our attention again. We are actively trying to find a way to prevent this from happening.Thank you for mentioning your Monitor resolutions. Do you keep them at the (Recommended) Scale and layout?You can view your these settings by clicking your Windows menu and then going to Settings. In the Settings page run a search for Display and click the option for “Change the resolution of the display” the Scale is it set to 100% (Recommended) or have you customized it. for the Display resolution is it also using the value with (Recommended) next to it or have you customized it?Another factor that seems to be related to toolbars acting up is if you have your library browser undocked or “floating” separate from the main Chief Architect Window. Do you typically work with your Library Browser undocked?

Thanks Ed- I just talked to Roy at tech support and he did mention keeping browsers docked on primary display- Not particularly convenient to the way I work but will do for now. He also mentioned Carrie is working on my ticket and this is an issue that CA is aware of so I am sure we will get it worked out