RL-inc

Lost My Library User Catalog

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Hoping this is an easy one but could be a big deal.

was working IN X6 today and when I opened a plan I had going my library catalog only had one thing in it.

I appears that the rest of the libraries are in tact- Core- Bonus- Manf.

But not the User catalog.

 

When I went to import libraries and selected the User library in the database libraries  just that one item was there.

 

Any suggestion on where all those items may have gone?

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Call Chief support, had this happen and they helped

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Will call tech support in the am- good to hear they could help with this.

 

Had some issues a while back and had to create a new user on this machine.

Since then I have had to start X6 with the run as administrator command to get all the libraries to load.

I am assuming this may be related to that issue.

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Ray-

any clue as to what they offered to help remedy this?

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One thing that makes me feel a touch better is that the file in the Database shows 573 gb so I am assuming that the material is still there- CA is just not recognizing it for some reason.

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Ray-

any clue as to what they offered to help remedy this?

no I forgot that is why I suggested to call tech, I am not tech savy, I had to copy the user lib that is in the my document folder and paste it back in but not sure where

 

sorry I can't help more

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When I left last night my computer did a windows update. I started up this morning and I lost half my Core, my Bonus, and Manufacturer Catalogs. Rebooted, no good. Ran Chief as Administrator, no good. But my User Library is here. I'm going to try a system restore point.

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Doing restore point didn't do anything. I REALLY hate downloading the entire catalog all over again.

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You could try to import the user lib again.

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I just realized what the problem was....I had a filter turned on in the library that was hiding half my items. My bad.

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