RL-inc Posted June 10, 2015 Share Posted June 10, 2015 Hoping this is an easy one but could be a big deal. was working IN X6 today and when I opened a plan I had going my library catalog only had one thing in it. I appears that the rest of the libraries are in tact- Core- Bonus- Manf. But not the User catalog. When I went to import libraries and selected the User library in the database libraries just that one item was there. Any suggestion on where all those items may have gone? Link to comment Share on other sites More sharing options...
DRAWZILLA Posted June 10, 2015 Share Posted June 10, 2015 Try re-starting. Link to comment Share on other sites More sharing options...
chief58 Posted June 10, 2015 Share Posted June 10, 2015 Call Chief support, I had this happen and they helped Link to comment Share on other sites More sharing options...
RL-inc Posted June 10, 2015 Author Share Posted June 10, 2015 Will call tech support in the am- good to hear they could help with this. Had some issues a while back and had to create a new user on this machine. Since then I have had to start X6 with the run as administrator command to get all the libraries to load. I am assuming this may be related to that issue. Link to comment Share on other sites More sharing options...
RL-inc Posted June 10, 2015 Author Share Posted June 10, 2015 Ray- any clue as to what they offered to help remedy this? Link to comment Share on other sites More sharing options...
RL-inc Posted June 10, 2015 Author Share Posted June 10, 2015 One thing that makes me feel a touch better is that the file in the Database shows 573 gb so I am assuming that the material is still there- CA is just not recognizing it for some reason. Link to comment Share on other sites More sharing options...
chief58 Posted June 10, 2015 Share Posted June 10, 2015 Ray- any clue as to what they offered to help remedy this? no I forgot that is why I suggested to call tech, I am not tech savy, I had to copy the user lib that is in the my document folder and paste it back in but not sure where sorry I can't help more Link to comment Share on other sites More sharing options...
CARMELHILL Posted June 11, 2015 Share Posted June 11, 2015 When I left last night my computer did a windows update. I started up this morning and I lost half my Core, my Bonus, and Manufacturer Catalogs. Rebooted, no good. Ran Chief as Administrator, no good. But my User Library is here. I'm going to try a system restore point. Link to comment Share on other sites More sharing options...
CARMELHILL Posted June 11, 2015 Share Posted June 11, 2015 Doing restore point didn't do anything. I REALLY hate downloading the entire catalog all over again. Link to comment Share on other sites More sharing options...
DRAWZILLA Posted June 11, 2015 Share Posted June 11, 2015 You could try to import the user lib again. Link to comment Share on other sites More sharing options...
CARMELHILL Posted June 11, 2015 Share Posted June 11, 2015 I just realized what the problem was....I had a filter turned on in the library that was hiding half my items. My bad. Link to comment Share on other sites More sharing options...
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