mike08251 Posted June 9 Share Posted June 9 I have been using CA for over 20 years. I use it for my own projects and never had to update beyond V10 Full. I have migrated to several PC's during that time with no problems. This time I installed the software on a new PC, and I can't get CA to see the security HASP. (It lights up) I have been on several web sites and have downloaded drivers with no luck. The current driver I am using that works is Sentinel V.7.54 under Windows 10. Any help would be appreciated. Mike Link to comment Share on other sites More sharing options...
JiAngelo Posted June 9 Share Posted June 9 I think those drivers are 32-bit. Is your windows 64-bit? This link may help you Link to comment Share on other sites More sharing options...
mike08251 Posted June 10 Author Share Posted June 10 I am currently on a Win10 Home x64, migrating to Win 10 Pro x64. The hasp lights up on new PC put CA install won't recognize the HASP. Link to comment Share on other sites More sharing options...
mthd97 Posted June 10 Share Posted June 10 4 hours ago, JiAngelo said: I think those drivers are 32-bit. Is your windows 64-bit? This link may help you This is my older post and I chose to get an old spec 32bit XP pro gaming PC mostly new from eBay in order to archive my all my older plan files. I got both CA9.5 & 10 dongles working on this pc by manually installing the drivers from the CA CD’s. Another option would be to just buy the latest Home Designer Pro instead and use that instead of buying an old spec PC. Some have been able to get the old CAV10 dongle to work on a W10 lap top PC. Link to comment Share on other sites More sharing options...
Mark3D Posted June 10 Share Posted June 10 Try putting it in windows 7 compatibility mode from shortcut menu maybe Link to comment Share on other sites More sharing options...
Bob_Medvetz Posted June 10 Share Posted June 10 If your Hasp matches the one pictured I may the drivers that you may be able to use. 1 Link to comment Share on other sites More sharing options...
mike08251 Posted June 10 Author Share Posted June 10 That is the one I have. The driver is 7/2/2021 V8.3.0.0 (sys32\akshasp.dll) Safteynet Inc. Link to comment Share on other sites More sharing options...
VHampton Posted June 10 Share Posted June 10 As an option... if the older computer is still functional, load V10 on that system. Do a remote connect from your new computer. It's kind of like having a Cloud based server, but with an old school machine. In terms of the 64 bit vs. 32 bit, that could be the issue. Until then... sharing is pretty easy to set up. 1 Link to comment Share on other sites More sharing options...
mthd97 Posted June 11 Share Posted June 11 9 hours ago, mike08251 said: That is the one I have. The driver is 7/2/2021 V8.3.0.0 (sys32\akshasp.dll) Safteynet Inc. Please let us know if you were able to get it working on a newer windows PC as I would like to be able to run V10 on a newer PC. Link to comment Share on other sites More sharing options...
mike08251 Posted June 11 Author Share Posted June 11 I am currently running Full Version 10 on the configuration below with NO problems. The HASP drivers are older. PROCESSOR: Pentium(R) Dual-Core CPU E5800 @ 3.20GHz 3.20 GHz RAM: 8.00 GB SYSTEM TYPE: 64-bit operating system, x64-based processor WINDOWS: Win 10 Home OS BUILD: 19045.4474 EXPERIENCE: Windows Feature Experience Pack 1000.19058.1000.0 I have installed on a new PC with Win 10 Pro that is also 64 bit. I have loaded new HASP drivers from THALES website and CA still does not recognize the HASP. The drivers state, "Device is working Properly" but under events it states "Requires furth installation". Still working on the problem. Link to comment Share on other sites More sharing options...
Bob_Medvetz Posted June 11 Share Posted June 11 Part 1 of 2. There is a 14mb limit on what can be uploaded so I had to break up my response into two parts. Make a folder called Sentinel Hasp on you computer. Unzip All Files.zip and Drivers.zip into it. You should have two subfolders named as All Files and Drivers after you do this. From Part 2 unzip Files.zip into the Sentinel Hasp folder that you made. You will have to delete the previous HASP drivers that you already have. Follow the instructions in the Updating HASP Driver.doc All Files.zip Drivers.zip Updating HASP Driver.doc Link to comment Share on other sites More sharing options...
Bob_Medvetz Posted June 11 Share Posted June 11 Part 2 of 2 Unzip Files.zip into the Sentinel HASP folder. Good Luck Files.zip Link to comment Share on other sites More sharing options...
mike08251 Posted June 11 Author Share Posted June 11 I set up an all-new install and verified the setup to be good You can run http://localhost:1947 to verify setup. I now believe CA v10 is unable to communicate with current drivers available. I need to try and go back to v7.54 (I can run this on my old PC). New install loaded 9.16 Link to comment Share on other sites More sharing options...
Bob_Medvetz Posted June 12 Share Posted June 12 The drivers in the .zip files posted are version 7.80. If you installed 9.16 something went wrong in your install procedure. Link to comment Share on other sites More sharing options...
mike08251 Posted June 13 Author Share Posted June 13 I tried to open a ticket for support with Thales Group. They informed me that they would not deal directly with me and that Chief Architect had to open the ticket for me, I'll now try Bob_Medvetz files. I'll let you know the results. Link to comment Share on other sites More sharing options...
mike08251 Posted June 13 Author Share Posted June 13 On 6/11/2024 at 1:18 PM, Bob_Medvetz said: Part 2 of 2 Unzip Files.zip into the Sentinel HASP folder. Good Luck Files.zip 10.18 MB · 18 downloads Bob, I tried your procedure and install went fine. Unfortunately, I get the same error from Hardware Lock Troubleshooter. No ART hardware locks found. SuperPro Error Code: 12 (Driver not installed) HASP Error Code: -10 Going to follow your procedure with my old drivers that work on my old PC. Link to comment Share on other sites More sharing options...
Bob_Medvetz Posted June 13 Share Posted June 13 1. Did you install the 10.08b update for version 10? 2. What does device manger show in the properties tab with the HASP installed? You should see what is in the screen shots on the Word document. Link to comment Share on other sites More sharing options...
mike08251 Posted June 13 Author Share Posted June 13 31 minutes ago, Bob_Medvetz said: 1. Did you install the 10.08b update for version 10? 2. What does device manger show in the properties tab with the HASP installed? You should see what is in the screen shots on the Word document. Yes on 10.08b and the device manager shows the sentinel drivers from your files Link to comment Share on other sites More sharing options...
Bob_Medvetz Posted June 14 Share Posted June 14 Based on your information the only thing I can think of is the following. Is the HASP located in the same USB port when the driver update was made? Link to comment Share on other sites More sharing options...
mthd97 Posted June 16 Share Posted June 16 Just letting you all know that I also tried many of the things above and couldn’t get it to work on any of my 64 bit windows machines. So hence my decision to do what I did above. That is not to say that an IT professional cant get it to work on a 64 bit machine. Those drivers for the HASP lock or dongle are 32 bit and should theoretically work on a 64 bit machine but I couldn’t get it to work. Link to comment Share on other sites More sharing options...
Bob_Medvetz Posted June 18 Share Posted June 18 One last thing. Did you build the Sentinel Hasp folder as illustrated? Link to comment Share on other sites More sharing options...
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