Bob_Medvetz

I just went through this when I upgraded to another laptop. Do you still have this issue? Does your hardware lock look like the attached?

I just had this happen to me. I followed the instructions on this you tube video and it worked for me.

Joe, Attached is the format that I use for Electric Service Panels. It is a Word document. Bob Medvetz Service Panel Example.pdf

Google the following for Aladdin driver information "aladdin hasp driver windows 10" It will give you some links to check out.

I checked the Ver 10 Hasp driver on my system (Win10 64bit) and the driver is provided by Safenet. Google the following:"safenet sentinel" and it comes up with sites for driver updates.

I run Version 10 on Windows 10. I downloaded the Version 10 update (10.08b). Go to the site https://www.chiefarchitect.com/support/article/KB-00569/troubleshooting-hardware-lock-issues.html for the site information on the Hasp Drivers.

I noticed that the format appears different on Internet Explorer versus Edge. Any reason for this or is your vendor not supporting Internet Explorer?

Have you reviewed the following? https://www.chiefarchitect.com/support/article/KB-00569/troubleshooting-hardware-lock-issues.html I am running ver 10 on my desktop with Windows 10 with no issues.

Does your version use the hardware lock?

Does your version use the hardware lock?

A hardware lock plugs into a USB port. It allows one to use the software without an Internet connection. It sounds like you do not have it. Thanks for checking.

Does this use the hardware lock?

Does your version of X9 have the hardware lock?

I have read several threads stating that a hardware lock will not be offered for X10. I request that a hardware lock be offered for X10. I have worked in areas with no Internet access. Thank you, Bob Medvetz

I recommend contacting tech support as this may be a bug or an oversight.