Camera Problems

[mssmith207]

I’ve been using this program forever, but just started using it for the first time in a few years. Downloaded on my wife’s Mac laptop and the cameras are a mess. Colors and pixels everywhere and it’s unusable (see picture). Her laptop was in the approved models so I don’t believe it to be a system requirement issue. Thanks for the help!

 

Mike

[Chopsaw]

Be sure that the laptop is using the dedicated video card with the latest video driver.   Otherwise post the hardware specifics so that others using the same can comment.  And it appears you are using X15 but let people know what rendering technique you are attempting to use and if any of the others work.

[DBCooper]

That looks like a video card/driver issue.  

 

I would start with this tech article:

https://www.chiefarchitect.com/support/article/KB-00106/troubleshooting-3d-camera-view-display-problems-in-chief-architect.html

 

If that doesn't help, then I would call support on Monday.

 

BTW, it looks like you are using Home Designer.  There is a separate forum for HD users here:

https://hometalk.chiefarchitect.com/

 

[mssmith207]

Thank you guys!! Let me see if the driver update works and then I will post the computer specs tools. Sorry I’m not really great with hardware and tech specifics haha. 

[Kbird1]

On 8/26/2023 at 8:21 AM, Chopsaw said:

And it appears you are using X15

 

It's actually Home Designer 2024 ..........    Did you ask over on HomeTalk too?          https://hometalk.chiefarchitect.com/

 

I agree it appears from past Posts here on the Forum that it is a Driver Issue though it maybe a Hardware Issue if the Laptop is older,

as Chief change the 3D Graphics Lighting Engine in X13/ HD2022 and many older computers have had Issues with it. 

 

https://www.chiefarchitect.com/support/article/KB-03167/mac-models-compatible-with-chief-architect-x15-and-home-designer-2024.html

 

https://www.chiefarchitect.com/support/article/KB-00516/sharing-a-plan-file-with-a-home-designer-user.html

 

M.