BruceKC Posted January 3, 2022 Share Posted January 3, 2022 Am I missing something? It seems that the Client Viewer is no longer useful for 3D unless the client has a PC with an RTX card? Most of my clients don't have that and so the whole concept of letting them see the plan in 3D is not working now. No one that I know of wants to view the plan on their phone or tablet, so are there any other options? Link to comment Share on other sites More sharing options...
DavidJPotter Posted January 3, 2022 Share Posted January 3, 2022 The client viewer does not require an RTX card because it is not ray traced, it is a standard type camera view. One only needs a browser that supports Java Script to view viewer models in a browser. DJP Link to comment Share on other sites More sharing options...
Kbird1 Posted January 3, 2022 Share Posted January 3, 2022 Might depend on whether he means the Stand-alone Client Viewer or the Online 3D Viewer David...... even the Online Viewer has issues in X13 unfortunately. M. Link to comment Share on other sites More sharing options...
Dermot Posted January 3, 2022 Share Posted January 3, 2022 There is a desktop viewer and a mobile viewer and they work very differently. Neither of them support raytracing though. If you want to show your client a very high-quality raytraced image, you should probably create that image on your machine and then export it to send it to them. The desktop viewer will be able to open X13 (or older) files and allow your client to view the Chief models. It does not support real-time raytracing so the client does not need a video card that supports real-time raytracing. It does require a video card that supports X13 though, but *most* modern video cards should. You can compare the client's video card specs to our minimum system requirements to see if it will be supported. The mobile viewer is fairly limited as far as how big of a model it can view but this is not a new issue and I don't believe it is any worse in X13 than it was in previous versions. Here is a tech article about optimizing your Chief model for the mobile viewer that might be helpful: https://www.chiefarchitect.com/support/article/KB-03044/optimizing-a-chief-architect-plan-for-export-to-the-3d-viewer.html As far as I know, we have no reports of problems with either the desktop or mobile viewer specifically regarding X13. If anyone finds any problems trying to use either the desktop of mobile viewer, I would encourage you to report these problems to our tech support team. Link to comment Share on other sites More sharing options...
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