MarkMc

Temporary (we hope) heads up downloading libraries

Recommended Posts

Right now if you download a library using Firefox it comes in as a zip file instead of calibz. I tried changing the extension and that did not solve the problem as near as we could tell (but there was another issue so maybe it did) anyway, use Edge or Chrome until they tell us this is fixed.

Share this post


Link to post
Share on other sites
14 minutes ago, MarkMc said:

Right now if you download a library using Firefox it comes in as a zip file instead of calibz. I tried changing the extension and that did not solve the problem as near as we could tell (but there was another issue so maybe it did) anyway, use Edge or Chrome until they tell us this is fixed.

 

It has worked that way as far back as I know Mark.  It's automatically decompressed during the download process.  I have always just clicked Save File and then double clicked to load it into Chief after its downloaded. Easy peasy.

Share this post


Link to post
Share on other sites
32 minutes ago, Alaskan_Son said:

It has worked that way as far back as I know Mark.  It's automatically decompressed during the download process.  I have always just clicked Save File and then double clicked to load it into Chief after its downloaded.

Go ahead and download one with firefox today...It is coming in with an extension of .zip. Double click a dot zip file in windows and it opens as in windows explorer not into Chief. Can't use import library from within Chief for it either.  Was on the phone with support and they are aware of it and told me to use other browser.

I have a couple of hundred libraries downloaded and all are calibz, only two downloaded today came as .zip.

 

I just checked and changing the extension does work though, as noted had another issue with caching.

Share this post


Link to post
Share on other sites
14 minutes ago, MarkMc said:

Go ahead and download one with firefox today...It is coming in with an extension of .zip. Double click a dot zip file in windows and it opens as in windows explorer not into Chief. Can't use import library from within Chief for it either.  Was on the phone with support and they are aware of it and told me to use other browser.

I have a couple of hundred libraries downloaded and all are calibz, only two downloaded today came as .zip.

 

I just checked and changing the extension does work though, as noted had another issue with caching.

 

I already tested today and it works fine.

Today.thumb.jpg.532644db3c28455c9a2cba94b4b99045.jpg

Share this post


Link to post
Share on other sites
1 hour ago, Alaskan_Son said:

 

I already tested today and it works fine.

Today.thumb.jpg.532644db3c28455c9a2cba94b4b99045.jpg

Then call support and tell them what to do to fix it for the rest of us (and them since they get it too)

image.thumb.png.03c3bd3f798a095cabd9118d155a5ce8.pngimage.thumb.png.70c51ad98dd10fe0bc7d7e554ac4a860.png

Share this post


Link to post
Share on other sites

I’m away from my computer now but I wonder if it has something to do with recent Windows and/or Firefox updates that one of us does or does not have.

Share this post


Link to post
Share on other sites

I just tested with 84.0.1 (64-bit) and it works as it should.

 

My windows update is on auto too, so it should be up to date.

Share this post


Link to post
Share on other sites

I'm on 84.0.1. No idea what support is on. My windows is still on 1909

Share this post


Link to post
Share on other sites
2 hours ago, MarkMc said:

No idea what support is on.


I’d venture to guess that it varies from technician to technician.  It seems like it would be in their best interest to run on multiple configurations just so they have a feel for what a broad range of users may be experiencing.

Share this post


Link to post
Share on other sites
8 hours ago, MarkMc said:

I'm on 84.0.1. No idea what support is on. My windows is still on 1909

 

I'm running Windows 10.0.19041 and Firefox version 83.0

Share this post


Link to post
Share on other sites
1 hour ago, Alaskan_Son said:

 

I'm running Windows 10.0.19041 and Firefox version 83.0

 

Just upgraded Firefox to 84.0.1 and I get the same behavior as you now.  I have to change the extension manually.

Share this post


Link to post
Share on other sites

Firefox 84.0.1 and Windows 202H are working fine .....

 

M.

Share this post


Link to post
Share on other sites

I've used Firefox for many years (on the latest version now) and have never encountered this problem. I just downloaded several libraries yesterday without issue, perhaps it's a Windows problem.

Share this post


Link to post
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now

  • Member Statistics

    29097
    Total Members
    9156
    Most Online
    calijah
    Newest Member
    calijah
    Joined