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Unable to get CA working with Remote Desktop Connection

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My wife started chemotherapy treatment and isn't able to physically go into the office to utilize our her high-powered desktop workstation with Chief Architect X11.

 

I have set up Windows' Remote Desktop Connection on both the host and client to access her workstation remotely, and it works flawlessly with our fast WAN connection. The problem is Chief Architect will not work. Has anyone been able to get this working? I'm not sure if I'm properly exposing the GPU to the remote session, though I have enabled the following settings:

 

[Host] Windows 10 Pro 1909 > Local Group Policy Editor [...] Remote Desktop Services > Remote Desktop Session Host > Remote Session Environment

Use hardware graphics adapters for all Remote Desktop Services sessions: Enabled

 

[Client]

Windows 10 Pro 1909

Microsoft Remote Desktop metro app or Microsoft Remote Desktop Connection legacy app

 

Chief Architect x11 errors during Remote Desktop session

C:\p4sync\dev\Releases\20\chief\source\appmgr.cpp(1025): Error #272032210
"You are using a video card that does not meet the software's minimum requirements. It is unlikely that you will be able to create 3D views."
12/17/2019 3:36:24 PM
Build: 20.3.0.54x64

 

C:\p4sync\dev\Releases\20\chief\CACommon\Error\ArtException.cpp(134): Error #272000009
"A serious error occurred (SEH). Please contact Chief Architect Technical Support with steps to reproduce."
12/17/2019 3:36:55 PM
Build: 20.3.0.54x64

 

Then CA becomes completely unresponsive and hangs.

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Unfortunately, Microsoft remote desktop doesn't work well with X11 because we are using OpenGL technology that it does not support.

 

I have had several people tell me that they have been using the remote desktop by Google.  You might want to give this a try instead.  Let us know, or give tech support a call, if you have problems making it work.

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I used "Got to Meeting" for years and then switched to "Zoom Meetings", both work well with Chief and there are others that people use. I am not aware of any user at any time successfully using "Remote Desktop" by Microsoft.

 

DJP

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16 hours ago, DavidJPotter said:

I used "Got to Meeting" for years and then switched to "Zoom Meetings", both work well with Chief and there are others that people use. I am not aware of any user at any time successfully using "Remote Desktop" by Microsoft.

 

DJP


David, there is a difference between most screen sharing/video conferencing apps and dedicated remote desktop apps. The former require some involvement from users on both ends and even then don’t typically allow for the same unfettered access that a true remote desktop app does. The latter on the other hand can be set up to access and operate an unmanned computer from another computer in a different location.  

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I have used Team Viewer to run computers from other locations. Worked well for running office computer from home.

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Thanks for the replies and suggestions.

 

I'm really disappointed that Windows Remote Desktop won't work due to OpenGL limitations as it was the most elegant solution with the best performance. Team Viewer and Google Remote Desktop have poor performance over WAN for me. For now I've just decided to physically move the workstation home until she's able to go into the office.

 

In the future I might give NoMachine a shot.

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