Program Freezing & "searching for files"


ginamk
 Share

Recommended Posts

Hi,

I'm having an issue with X9 - anytime I open an item and try to change the material type, I get a pop-up box that says "searching for files" and it appears to be searching through my file folders, but it's on a continuous loop searching the same folder endlessly so the search message isn't going away and I have to force stop the program. I've tried opening different files to see if it was just happening with a possibly corrupt file, but it's happening with several different files so I don't think thats it. I called the help line and they are not familiar with the problem. They said I should try my luck here. 

Anyone have this problem?

Chief Architect.JPG

Link to comment
Share on other sites

The library viewer is open on the side of the screen. As long as I don't try to select an item, it's fine. But once I try to select an item from the library, the "searching..." pop-up appears and its game over. 

Link to comment
Share on other sites

It's not specific to textures, it seems to have to do with the library in general? 

It's happening 1 of 3 ways (that I've found so far): 

1. If I select, say, a wall, and try to open the properties for that wall and go to the materials tab and try to select a different material, it will freeze, then the pop-up will appear.

2. If I select, again, say a wall (or furniture, or whatever really), and try to select a material option from the open library panel, it will again freeze, then the pop-up will appear.

3. In a brand new plan, if I try to place a chair or appliance, once i highlight the item in the library, the pop-up appears. 

Link to comment
Share on other sites

24 minutes ago, ginamk said:

It's not specific to textures, it seems to have to do with the library in general? 

It's happening 1 of 3 ways (that I've found so far): 

1. If I select, say, a wall, and try to open the properties for that wall and go to the materials tab and try to select a different material, it will freeze, then the pop-up will appear.

2. If I select, again, say a wall (or furniture, or whatever really), and try to select a material option from the open library panel, it will again freeze, then the pop-up will appear.

3. In a brand new plan, if I try to place a chair or appliance, once i highlight the item in the library, the pop-up appears. 

 

Perhaps a corrupt User Library or a Bad Symbol from Sketchup Warehouse or something? 

 

One way to test this would be to Rename the User Library File and re-Start Chief , Chief will make a new User_Library file automatically , so don't worry  and see if you can do normal things like place an Appliance without issues.

 

C:\Users\ (YOUR NAME)\Documents\Chief Architect Premier X9 Data\Database Libraries

 

The User Library in in your Chief Data Folder>Database Libraries Folder  (above) 

and is named User_Library.calib

 

With X9 CLOSED........right click the file > rename and make it   User_Library.calib.orig   and hit enter >Yes to warning about name change , then re-open Chief.

 

delete the new User_Library.calib file and Reverse the rename Operation above to put things back the way they were if needed.

image.thumb.png.771429469fe0d4f8cdcfce4390987710.png

 

image.thumb.png.dc21ba42f6d7e52c279a43217de7f1da.png

 

M.

Link to comment
Share on other sites

3 hours ago, Kbird1 said:

 

Perhaps a corrupt User Library or a Bad Symbol from Sketchup Warehouse or something? 

 

One way to test this would be to Rename the User Library File and re-Start Chief , Chief will make a new User_Library file automatically , so don't worry  and see if you can do normal things like place an Appliance without issues.

 

C:\Users\ (YOUR NAME)\Documents\Chief Architect Premier X9 Data\Database Libraries

 

The User Library in in your Chief Data Folder>Database Libraries Folder  (above) 

and is named User_Library.calib

 

With X9 CLOSED........right click the file > rename and make it   User_Library.calib.orig   and hit enter >Yes to warning about name change , then re-open Chief.

 

delete the new User_Library.calib file and Reverse the rename Operation above to put things back the way they were if needed.

image.thumb.png.771429469fe0d4f8cdcfce4390987710.png

 

image.thumb.png.dc21ba42f6d7e52c279a43217de7f1da.png

 

M.

 

Ok, so I "kind-of" tried this.

My file name is just "User_Library", without the .calib. So I renamed it "User_Library.orig" (and did not get the warning message), then re-opened CA and the problem is still there. 

There's also a "User_Library - copy" file that I cannot delete or rename (I don't have admin access). Could it not have worked because of this copy file?

 

Capture.JPG

Link to comment
Share on other sites

Just now, Kbird1 said:

 

The File is new and Empty due to the renaming above....

 

The file size didn't change when I renamed it. 

So where did everything go??

Now when I start up CA, it asks me if I want to download the core catalog, and I do, but it keeps asking every time I open the program... Is this what's causing the caching directory problem?

 

Link to comment
Share on other sites

25 minutes ago, ginamk said:

 

Ok, so I "kind-of" tried this.

My file name is just "User_Library", without the .calib. So I renamed it "User_Library.orig" (and did not get the warning message), then re-opened CA and the problem is still there. 

There's also a "User_Library - copy" file that I cannot delete or rename (I don't have admin access). Could it not have worked because of this copy file?

 

Capture.JPG

 

You wont see the file extension if that option is not enabled in File Explorer , it's also why you don't see the .orig either. ( needs to be like in my pic.....box UN-checked

 

Make sure Chief is Closed when doing any of this ...it locks some Files in use

 

image.thumb.png.a781991be8390ab0cb5e74fb5fefdf30.png

Link to comment
Share on other sites

5 minutes ago, Kbird1 said:

 

You wont see the file extension if that option is not enabled in File Explorer , it's also why you don't see the .orig either. ( needs to be like in my pic.....box UN-checked

 

Make sure Chief is Closed when doing any of this ...it locks some Files in use

 

image.thumb.png.a781991be8390ab0cb5e74fb5fefdf30.png

 Right. So I can see the file extensions now. But will that make the difference? Should I try again? Or does there now appear to be another problem with the file size being 25kb?

 

Link to comment
Share on other sites

 

- So you didn't have a User Library ? nothing in it ?  File size should of changed if you did....

 

- Your old Library will have the .orig extension and SHOULD NOT BE DELETED.....at least not yet......unless it was empty per above....

 

- Changing the User Library should not effect the Core Catalogs unless you have done something else as well , different files in a different location....

 

so there is nothing in the library now? , no bonus libraries , no Manufacturers Lib. etc? 

 

 

Link to comment
Share on other sites

5 minutes ago, ginamk said:

 Right. So I can see the file extensions now. But will that make the difference? Should I try again? Or does there now appear to be another problem with the file size being 25kb?

 

 

25kb is correct ...Here is mine , I just did it here to show you.....

 

Capture98.thumb.JPG.02e32d35b7329166c7ea0bcc520e55bc.JPG

 

Your old Library has .orig on the end , if it is 25kb too then it has nothing in it either.....

 

Which means you may have already deleted the File earlier somehow and it is in your Recycle Bin and will need to be restored.

 

 

Link to comment
Share on other sites

3 minutes ago, Kbird1 said:

 

- So you didn't have a User Library ? nothing in it ?  File size should of changed if you did....

 

- Your old Library will have the .orig extension and SHOULD NOT BE DELETED.....at least not yet......unless it was empty per above....

 

- Changing the User Library should not effect the Core Catalogs unless you have done something else as well , different files in a different location....

 

so there is nothing in the library now? , no bonus libraries , no Manufacturers Lib. etc? 

 

 

 

I don't know. I've never looked through the program files before today! So this is what the folder currently contains (attached). But CA still shows the library browser on this side with everything there. But if the actual file is not there, maybe that's why I keep getting the pop-up that it's "searching for files"?

Capture2.JPG

Capture3.JPG

Link to comment
Share on other sites

1 minute ago, ginamk said:

 

I don't know. I've never looked through the program files before today! So this is what the folder currently contains (attached). But CA still shows the library browser on this side with everything there. But if the actual file is not there, maybe that's why I keep getting the pop-up that it's "searching for files"?

Capture2.JPG

Capture3.JPG

 

 I can see the User Library is empty in the Pic there is no > next to it meaning there are Folders inside.....

 

what I don't see is the file you said you renamed with .orig.  ..........  it maybe the "copy" though as I suspect you copied the File not renamed it? hence no error message you needed to answer Yes too.

 

best to check the Recycle Bin for a User_Library File file though......

 

M.

 

 

Link to comment
Share on other sites

After showing the file extensions and again trying to rename the User_Library.calib file, I've now got the following items in the folder. 

I re-opened CA and still had the pop-up. What else was I supposed to do? 

Capture4.JPG

Link to comment
Share on other sites

1 hour ago, ginamk said:

After showing the file extensions and again trying to rename the User_Library.calib file, I've now got the following items in the folder. 

I re-opened CA and still had the pop-up. What else was I supposed to do? 

Capture4.JPG

 

Did you have a User Library before?

 

Have you ever downloaded the Core Libraries?   ( it shouldn't ask again once it is done ) 

 

Something with the install may have gotta corrupted , what did Tech Support have you do?

 

In Preferences , you can see the Folders and File Chief Uses normally......

 

image.thumb.png.aeee6785fef13401ccf406e1d940c7ab.png 

Link to comment
Share on other sites

3 hours ago, rlackore said:

This thread may help: 1hr and still going...

 

Scroll to the bottom for my reply and explanation of how to fix the problem.

 

PROBLEM SOLVED - Our (amazing) IT guy took a crack at it and used this solve and it appears to be working now with no more pop-up. THANKS everyone for your input :)

Link to comment
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now
 Share

  • Member Statistics

    31405
    Total Members
    9156
    Most Online
    MCDCINC
    Newest Member
    MCDCINC
    Joined
  • Similar Content

    • By EMBARC
      I'm looking to see if there is a way to separate the material between the frame and the reveal of a window (or door).
      When painting the frame it also paints the reveal the same material, and visa versa.
      I have been a long time Chief user but never found a solution - so hoping someone has a good trick. Using X13 currently.
       
      Thanks in advance!
       

    • By Designers_Edge
      Has anyone else experienced the Library Preview panel being so dark, it is hard to see the example of a material.  I have changed it from a panel, to a cube, to a sphere and it is all the same.  If there is a control to change t his I have not been able to find it.  Appreciate any help.  Sharon Olsen

    • By tinadelllic
      Hi all!
       
      I'd like to share some of my library content that I feel may be useful for others. These pieces are a mixed bag - some original work, but many are chief pieces that I modified or conveniently grouped. I  plan to add more from my collection over time. Please feel free to use/edit/adapt as you see fit!
       
      Tina
       
      SHARE #1: ELECTRICAL
      GFCI-DRAWER.calibz GARAGE-OPENER+GFCI:WP.calibz FURNACE-ELECTRIC+220V.calibz 6-INCH-EXISTING-CAN-LIGHT.calibz 220V (W:H).calibz AC+DISCONNECT+GFCI:WP_220V.calibz CLEARANCE-ELEC-PANEL-NOTE.calibz DUPLEX-DRAWER.calibz EV-CHARGER+50AMP.calibz GARAGE-OPENER+GFCI:WP.calibz RCPELEC LEGEND2022.calibz UNDER-TOP-CABINET-LIGHTING.calibz W:H-ELECTRIC-AND-220.calibz
    • By Bee-am
      Hi everyone,
      I'm experiencing an interesting phenomenon with Cabinet Shelf Specifications that contain 3 or more library-based shelves in Chief Architect Premier X13. As indicated below, when I add a 3rd unique library object (i.e. wire shelf) to a shelf, somehow the previous library-based shelf (2) "breaks" and changes from (1) to be the 3rd library object. As such, I wanted to find out if that's the intended behavior or it's a bug - and whether there are any useful workarounds. I could have used separators directly at module-level but the cabinet module needs to be covered by double doors.
       
       
    • By Designers_Edge
      I have changed nothing in any of my settings since I worked on this plan this morning.  Now, when I go to my user library and the lighting I have saved there.  I have red outlines on the majority of them and I have no idea why.  Has anyone experience this?