rwdozier Posted September 2, 2017 Share Posted September 2, 2017 Hello all. I am still using X5 as it meets all of my needs. Back in October 2016, I upgraded my system from Windows XP to Windows 10 Pro, installed X5 on the new system and all has been operating fine until just a couple of weeks ago after a recent Windows update. Not sure is that is what caused the issue or not. Now upon launching X5, a pop up error window says X5 is missing several DLL files. Looking at the location of these DLLs, they are there but with a current date/time stamp and zero file size. I restored just these DLL files from a backup and X5 works fine for a random about of time. When it quits, I restore the files again and all is fine for a time. Opened a case and CA tech support says to perform an X5 repair installation to see if that corrects the issue. I am hesitant to do so because I can have it working by restoring the DLLs from backup and I am afraid that if the repair install blows up, I am stuck. Any suggestions? Link to comment Share on other sites More sharing options...
Richard_Morrison Posted September 2, 2017 Share Posted September 2, 2017 Why not do a clean reinstall? Link to comment Share on other sites More sharing options...
lbuttery Posted September 2, 2017 Share Posted September 2, 2017 a clean re-install should not hurt anything not sure I understand why .dll's would keep "disappearing" like that ??? you could also try contacting MS tech support - if you Win 10 PC is still under warranty I purchased a support plan from MS for $149/yr and they solve issues for non MS software also probably some limits ??? beware if you do a google search for windows tech support most of the vendors are scammers - just looking to get access to your PC etc Lew Link to comment Share on other sites More sharing options...
DavidJPotter Posted September 3, 2017 Share Posted September 3, 2017 I have versions 10-19 on my Windows 10 PC with NO problems so far for a couple of years. I agree with Lew and Eric, just fully uninstall - reinstall X5 and that should be the end of it. DJP Link to comment Share on other sites More sharing options...
rwdozier Posted September 7, 2017 Author Share Posted September 7, 2017 Many thanks to all who replied. Here is what I hope is a final solution to the issue. Please note that I failed to mention that my new machine in October 2016 had Windows 10 Pro x64. So when I fresh installed X5 back then, I installed the 64 bit version and the 64 bit update. X5 64 bit had been working just fine until I submitted a this recent request for help. Per your suggestions here, I did a repair install of X5 64 bit and it seemed to work for a day or so and the issue reappeared. Then I uninstalled X5 and did a fresh install of X5 64 bit. Again, it seemed to work for a short while and then the issue reappeared. I noticed that I had 32 bit X5 install files from my old XP machine so I uninstalled X5 64 bit and did a fresh install of X5 32 bit and now as of today, the issue has not appeared. Thanks again to all who replied! Link to comment Share on other sites More sharing options...
lbuttery Posted September 7, 2017 Share Posted September 7, 2017 Bob: I'm not an expert but that just doesn't sound right you should be able to install/run X5 64 bit to run on Win 10 I'm thinking you had a mix of 32 and 64 for X5 and it was confused a good clean flush of everything X5 related and a reboot then a fresh install of X5 64 bit but, if its working - probably best not to mess with it Lew Link to comment Share on other sites More sharing options...
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