lizdion Posted June 11, 2014 Share Posted June 11, 2014 When I put dimension on a cross section the numbers are sometimes blobs like the left image on this layout file. Look Ok when sent to layout not as image. Is this a video card problem? I've only had the problem since X6. The blob changes as I scroll in and out and clears up if in real close. Another annoying, but not as difficult to live with, thing that started with X6 is the background turns black when I scroll. Thanks, Lizscreen dims.pdf Link to comment Share on other sites More sharing options...
Kiwideziner Posted June 11, 2014 Share Posted June 11, 2014 Liz My guess is a video card issue, especially with the black screen when scrolling. What card are you using?? Link to comment Share on other sites More sharing options...
lizdion Posted June 12, 2014 Author Share Posted June 12, 2014 It's a laptop with two video cards. It's supposed to be using the Nvidia card but I just realized that it not. In Nvidia settings, Nvidia is chosen for both default and specifically for Chief. In CA preferences/video card status, it used to show the Nvidia card but now it is showing the Intel card. So something is obviously not functioning. The only place I know to change it is the NVidia panel. Since it isn't using what is set there, does that mean the card is kaput? Nothing looks wrong in device manager. Just after I posted the problem today I got an error message and had to close CA. It was an MS visual C++ Runtime library error window that said "Runtime error, Program: (the CA file I was in) R6025 -pure virtual function call", After reopening CA the dimension on the section looked fine for a few minutes. Thanks for any suggestions. Liz Link to comment Share on other sites More sharing options...
Kbird1 Posted June 12, 2014 Share Posted June 12, 2014 Not sure if it happens in X6 and maybe not your issue but one issue I've had is CA defaults to using the Primary Screen's configured Video Card , so if the Primary screen isn't using the Nvidia card you can end up with it using the other Card. Are you using or have you used Dual displays or been hooked to a TV? In my case I have 2 cards but 3 screens so I need to make sure the Primary Window is set on the NVidia Card ( you can see this in the NVidia panel under "setup Multiple Displays") not the other card. the Primary window has the * in the corner and it should match the number above of the Nvidia Card. M. Link to comment Share on other sites More sharing options...
lizdion Posted June 12, 2014 Author Share Posted June 12, 2014 I hook up to a monitor at my office and take the laptop home at night, so it changes all the time. That may well be the problem. I will check when I get the monitor hook to it. Thanks! Link to comment Share on other sites More sharing options...
Doug_Park Posted June 12, 2014 Share Posted June 12, 2014 It sounds like a video card problem. Try rebooting your machine. Sometimes the video cards get into a bad state that a reboot will fix. It may also be the result of a video driver update or maybe a video drive update will fix the issue. If you continue to have issues contact our support team. Link to comment Share on other sites More sharing options...
lizdion Posted June 12, 2014 Author Share Posted June 12, 2014 Yay! It's fixed. thanks M. I got the monitor hooked up, opened the NVidia window and hit Apply. Then opened CA and it had the right card, the dimensions are clear and the black is gone. Wish I'd thought to check that sooner. Liz Link to comment Share on other sites More sharing options...
Doug_Park Posted June 12, 2014 Share Posted June 12, 2014 What is the other video card in your system? We have make an effort to make the Intel graphics cards work, but there may still be issues with some of them that we need to track down. Link to comment Share on other sites More sharing options...
lizdion Posted June 12, 2014 Author Share Posted June 12, 2014 Other card is Intel HD graphics 4000. Laptop is Dell Vostro with Windows 7 if that matters. Link to comment Share on other sites More sharing options...
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