Bob_Medvetz

One last thing. Did you build the Sentinel Hasp folder as illustrated?

Based on your information the only thing I can think of is the following. Is the HASP located in the same USB port when the driver update was made?

1. Did you install the 10.08b update for version 10? 2. What does device manger show in the properties tab with the HASP installed? You should see what is in the screen shots on the Word document.

The drivers in the .zip files posted are version 7.80. If you installed 9.16 something went wrong in your install procedure.

Part 2 of 2 Unzip Files.zip into the Sentinel HASP folder. Good Luck Files.zip

Part 1 of 2. There is a 14mb limit on what can be uploaded so I had to break up my response into two parts. Make a folder called Sentinel Hasp on you computer. Unzip All Files.zip and Drivers.zip into it. You should have two subfolders named as All Files and Drivers after you do this. From Part 2 unzip Files.zip into the Sentinel Hasp folder that you made. You will have to delete the previous HASP drivers that you already have. Follow the instructions in the Updating HASP Driver.doc All Files.zip Drivers.zip Updating HASP Driver.doc

If your Hasp matches the one pictured I may the drivers that you may be able to use.

I just went through this when I upgraded to another laptop. Do you still have this issue? Does your hardware lock look like the attached?

I just had this happen to me. I followed the instructions on this you tube video and it worked for me.

Joe, Attached is the format that I use for Electric Service Panels. It is a Word document. Bob Medvetz Service Panel Example.pdf

Google the following for Aladdin driver information "aladdin hasp driver windows 10" It will give you some links to check out.

I checked the Ver 10 Hasp driver on my system (Win10 64bit) and the driver is provided by Safenet. Google the following:"safenet sentinel" and it comes up with sites for driver updates.

I run Version 10 on Windows 10. I downloaded the Version 10 update (10.08b). Go to the site https://www.chiefarchitect.com/support/article/KB-00569/troubleshooting-hardware-lock-issues.html for the site information on the Hasp Drivers.

I noticed that the format appears different on Internet Explorer versus Edge. Any reason for this or is your vendor not supporting Internet Explorer?

Have you reviewed the following? https://www.chiefarchitect.com/support/article/KB-00569/troubleshooting-hardware-lock-issues.html I am running ver 10 on my desktop with Windows 10 with no issues.

Does your version use the hardware lock?

Does your version use the hardware lock?

A hardware lock plugs into a USB port. It allows one to use the software without an Internet connection. It sounds like you do not have it. Thanks for checking.

Does this use the hardware lock?

Does your version of X9 have the hardware lock?

I have read several threads stating that a hardware lock will not be offered for X10. I request that a hardware lock be offered for X10. I have worked in areas with no Internet access. Thank you, Bob Medvetz

I recommend contacting tech support as this may be a bug or an oversight.

Ryan, Consider the following: Increase interior room entry doors to 36" for aging in place considerations. Grab bars in the bathrooms for the above reason. Put the blocking in the framing now if you do not want the bars now. Use bifold closet doors instead of pocket doors. This will allow you to access the closets with a wider door(s). A pantry for the kitchen. Where do you plan to store your groceries? Also, consider sustainment costs such as utilities, maintenance, etc. A well designed energy efficient home that has low heating and cooling costs will save you money in the long term. Geo thermal and/or solar help in this arena. The building exterior materials that you use also affect your long term costs. Do you want to paint your home every x years or would you like something that does not require this effort. Bob

I have Chief Ver 10 running on Win 10. You will have to install the Ver 10 update from the Chief site after installing Ver 10 on a Win 10 machine. In addition, if you are using a hardware lock (HASP), you may have to update the driver for that if Win 10 did not automatically do that.

Joy, 64 bit may be the problem. Have you downloaded the Vista update to Ver 10? Here is the link to it. http://www.chiefarchitect.com/support/updates/update10fhist.html You will also have to update the Hardware lock too.