Bob_Medvetz

One last thing. Did you build the Sentinel Hasp folder as illustrated?

Based on your information the only thing I can think of is the following. Is the HASP located in the same USB port when the driver update was made?

1. Did you install the 10.08b update for version 10? 2. What does device manger show in the properties tab with the HASP installed? You should see what is in the screen shots on the Word document.

The drivers in the .zip files posted are version 7.80. If you installed 9.16 something went wrong in your install procedure.

Part 2 of 2 Unzip Files.zip into the Sentinel HASP folder. Good Luck Files.zip

Part 1 of 2. There is a 14mb limit on what can be uploaded so I had to break up my response into two parts. Make a folder called Sentinel Hasp on you computer. Unzip All Files.zip and Drivers.zip into it. You should have two subfolders named as All Files and Drivers after you do this. From Part 2 unzip Files.zip into the Sentinel Hasp folder that you made. You will have to delete the previous HASP drivers that you already have. Follow the instructions in the Updating HASP Driver.doc All Files.zip Drivers.zip Updating HASP Driver.doc

If your Hasp matches the one pictured I may the drivers that you may be able to use.

I just went through this when I upgraded to another laptop. Do you still have this issue? Does your hardware lock look like the attached?

I just had this happen to me. I followed the instructions on this you tube video and it worked for me.

Joe, Attached is the format that I use for Electric Service Panels. It is a Word document. Bob Medvetz Service Panel Example.pdf

Google the following for Aladdin driver information "aladdin hasp driver windows 10" It will give you some links to check out.

I checked the Ver 10 Hasp driver on my system (Win10 64bit) and the driver is provided by Safenet. Google the following:"safenet sentinel" and it comes up with sites for driver updates.

I run Version 10 on Windows 10. I downloaded the Version 10 update (10.08b). Go to the site https://www.chiefarchitect.com/support/article/KB-00569/troubleshooting-hardware-lock-issues.html for the site information on the Hasp Drivers.

I noticed that the format appears different on Internet Explorer versus Edge. Any reason for this or is your vendor not supporting Internet Explorer?

Have you reviewed the following? https://www.chiefarchitect.com/support/article/KB-00569/troubleshooting-hardware-lock-issues.html I am running ver 10 on my desktop with Windows 10 with no issues.