installing x18 issues

[Gawdzira]

I have x16 installed on my laptop. I never installed 17. When going to install x18 it is all errors and the paths are not finding any of the database files for 16 to transfer into 18. No toolbars, hotkeys, anything. This is what my folder paths look like. Is there something that I should be doing differently during the install? Should I change the paths for x16 and then try to install?

[Gawdzira]

[Gawdzira]

[Gawdzira]

As of now I have tried installing x17 and then installing x18. x17 installed and migrated correctly. Same errors on X18. I tried customizing the path to match x16 path to /users and then not doing that and letting the program decide. Both the same result. Then I tried changing the path after the install. Same bad result.

[basketballman]

may be ca support time ..

[robdyck]

Maybe try the install using folder paths that are not on One Drive.

[chris10brink]

This is unexpected, and sounds like something we'd like to get to the bottom of. Please contact Tech Support. They'll likely want you to export your logs - there is a migration log that may give us more information on the migration failure.

 

Thanks for mentioning this and helping us to root out the problem.

[Gawdzira]

I did start a support ticket. I am hoping the issue is that I am not able to log into One drive. I have some issue with it not accepting my email address and then telling me I already have a Microsoft account with the email address when I try to create a new log in.