chief58 Posted April 16, 2015 Share Posted April 16, 2015 Went to start up for the day jand when I opened my plan I was working on yesterday when I opened it today I had lost my core, bonus and manufacture catalogs, does anyone have any ideas why and what I can do to get them back without a full download, I did a shut down and restart but nothing, using X7 with the latest updates and Support is closed Link to comment Share on other sites More sharing options...
MikeJG Posted April 16, 2015 Share Posted April 16, 2015 I had that happen on X6 a couple of times. I was able to use system restore to get back to the day before for the user library. I think I had to re-install the core/bonus/manufacturer libraries. You might check with tech support first though, they may have a better idea. Link to comment Share on other sites More sharing options...
chief58 Posted April 16, 2015 Author Share Posted April 16, 2015 Mike thanks for the reply like you being on the east coast I had to wait until 9 for tech support but finally got them and they walked me through it getting them back Link to comment Share on other sites More sharing options...
Ridge_Runner Posted April 16, 2015 Share Posted April 16, 2015 And the way would be?? Ray, was your situation a DOE (Dumb Operator Error) that I usually suffer from, or was it actually a program malfunction? Thanks, Mike Link to comment Share on other sites More sharing options...
chief58 Posted April 16, 2015 Author Share Posted April 16, 2015 Mike I have this doa but don't see how this was since I closed the program last night when done and when I opened what I was working on it was poof gone, tech support and they had me go to x7 data files and rename the lib with the extention old after it, then close chief reopen and the lib names came back from there opened the old lib and copied into the new ones and things came back, she knew what she was doing so it must of happened before to people Link to comment Share on other sites More sharing options...
DRAWZILLA Posted April 16, 2015 Share Posted April 16, 2015 Yep, close and open is the answer. Link to comment Share on other sites More sharing options...
chief58 Posted April 16, 2015 Author Share Posted April 16, 2015 Perry after I closed and opened I have to copy what I named the old file to the new one before it would take effect Link to comment Share on other sites More sharing options...
DRAWZILLA Posted April 16, 2015 Share Posted April 16, 2015 Weird, I just closed and opened, but at first I deleted them manually without re-starting. Link to comment Share on other sites More sharing options...
chief58 Posted April 16, 2015 Author Share Posted April 16, 2015 I didn't try the delete Perry Link to comment Share on other sites More sharing options...
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