buzzsaw204 Posted December 10, 2022 Share Posted December 10, 2022 hi, My menu keep on disappearing and I would have to closed & reopen the program again for it to reappear again normally. any suggestion on this issue? thank you, Link to comment Share on other sites More sharing options...
Chopsaw Posted December 10, 2022 Share Posted December 10, 2022 Hi buzz, So it opens fine initially and then crashes your toolbar when you open a plan file, or when you change views that would trigger a new toolbar configuration ? What action caused it to crash and it looks like maybe it does not crash completely but leaves you in a corrupted state ? If it was a bug, I think others would be seeing the same thing. I am almost thinking it might be a memory issue or a corrupt directory. Link to comment Share on other sites More sharing options...
buzzsaw204 Posted December 10, 2022 Author Share Posted December 10, 2022 2 hours ago, Chopsaw said: ...opens fine initially and then .. when you change views that would trigger a new toolbar configuration opens and working fine....then sometime just randomly crashes like that. it's happening more & more frequently lately. not to point of unworkable, but just annoying to shut down & reopen app. Link to comment Share on other sites More sharing options...
Kbird1 Posted December 10, 2022 Share Posted December 10, 2022 Perhaps talk to support , it maybe a MacOS issue maybe? 1st report I've seen I think of this though there was some issues in MacOS 10.5 , and currently their are issues with graphics on the PC side too with the current Nvidia Drivers. https://www.chiefarchitect.com/products/known-incompatibilities.html Link to comment Share on other sites More sharing options...
Chopsaw Posted December 11, 2022 Share Posted December 11, 2022 Any chance you are using a cloud service tor your data files ? Also try an take note of the exact sequence that causes the issue... 3D view, Elevation view, etc. I believe there are 7 toolbar types and 6 or maybe 5 stock toolbar configurations. Link to comment Share on other sites More sharing options...
buzzsaw204 Posted December 11, 2022 Author Share Posted December 11, 2022 3 hours ago, Chopsaw said: ...using a cloud service tor your data files ? not Cloud service...but i do use external USB drive for data file. Link to comment Share on other sites More sharing options...
Chopsaw Posted December 11, 2022 Share Posted December 11, 2022 5 minutes ago, buzzsaw204 said: not Cloud service...but i do use external USB drive for data file. That could certainly be a possible issue or slow down. Being used to a SSD I am not sure I could imagine a USB connection. If you can figure out exactly what toolbar is failing there are automatic backups that you could try and that would eliminate the possibility of file corruption. Link to comment Share on other sites More sharing options...
Kbird1 Posted December 11, 2022 Share Posted December 11, 2022 15 minutes ago, buzzsaw204 said: not Cloud service...but i do use external USB drive for data file. Are you sure ? as most recent Macs I have seen (of Clients) automatically backup the Documents Folder to iCloud by default.... Macs come with Dropbox now I think also? at least my client's had it and the Data Folder was being backed up to it as well. Chief has several KB articles about that and similar Issues with PCs..... https://www.chiefarchitect.com/support/article/KB-03116/resolving-unexpected-behavior-on-a-mac-by-redirecting-the-data-folder.html https://www.chiefarchitect.com/support/article/KB-03125/troubleshooting-error-messages-associated-with-the-program-s-data-folder.html#macOS M. Link to comment Share on other sites More sharing options...
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