NeidigDesign Posted March 7, 2022 Share Posted March 7, 2022 Hello everyone. I have been a long-time user of chief architect (v5). I upgraded to version 13 and increased the memory in my computer to hopefully eliminate a line of dots across my 3d views. I even attempted to reinstall a radeon drive and directx 12. I am at a loss of what to do. Can anyone help me solve this mystery? It couldn't find this anywhere on the forum.Meixel-4.planDxDiag.txt Link to comment Share on other sites More sharing options...
Mark3D Posted March 7, 2022 Share Posted March 7, 2022 Not sure but make sure your video card drivers are up to date Link to comment Share on other sites More sharing options...
Dermot Posted March 7, 2022 Share Posted March 7, 2022 You might want to check out this tech article: https://www.chiefarchitect.com/support/article/KB-00106/troubleshooting-3d-camera-view-display-problems-in-chief-architect.html If that does not help you solve your problems, then I would recommend that you contact tech support: https://www.chiefarchitect.com/support/ Link to comment Share on other sites More sharing options...
Kbird1 Posted March 8, 2022 Share Posted March 8, 2022 On 3/6/2022 at 7:33 PM, NeidigDesign said: I even attempted to reinstall a radeon drive and directx 12 Your Drivers appear to be from 2019 , I'd suggest contacting Dell as well if still under Warranty just in case it is not a Driver Issue. The Latest AMD 580 Drivers are here : https://www.amd.com/en/support/previous-drivers/graphics/radeon-500-series/radeon-rx-500-series/radeon-rx-580 Link to comment Share on other sites More sharing options...
NeidigDesign Posted March 8, 2022 Author Share Posted March 8, 2022 Hello Kbird, I tried upgrading to the latest driver for RX 580 as comes with the Inspiron 7775. However, I then get a system stutter every second, which is more annoying than the dots on the 3d view. Link to comment Share on other sites More sharing options...
NeidigDesign Posted March 8, 2022 Author Share Posted March 8, 2022 The only thing I can think that might cause it is the integrated graphics. I have 8 gigs of dedicated memory out of the 32 gigs available. I attached my file and my computer specs to the original message. Below is what I am encountering in the 3d view. Can someone just run a perspective view on their machine and let me know if they get the same thing? That will tell me if it is the model or the computer/software. Thanks. Link to comment Share on other sites More sharing options...
Kbird1 Posted March 9, 2022 Share Posted March 9, 2022 4 hours ago, NeidigDesign said: The only thing I can think that might cause it is the integrated graphics. I have 8 gigs of dedicated memory out of the 32 gigs available. I attached my file and my computer specs to the original message. Below is what I am encountering in the 3d view. Can someone just run a perspective view on their machine and let me know if they get the same thing? That will tell me if it is the model or the computer/software. Thanks. You should be using the Radeon not Integrated iGPU unless you are using a computer with the RX 580 soldered into it? No Weird "Dots" here , but perhaps this is an old Intel iGPU problem I have seen before ? Check in Preferences > Render>Video Status and see what Chief is Using.... Link to comment Share on other sites More sharing options...
NeidigDesign Posted March 10, 2022 Author Share Posted March 10, 2022 Yeah. I don't get it. Might be time to trade in the inspiron 7775 for another model. Link to comment Share on other sites More sharing options...
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