I just purchased a new computer. This software is not working, please help if can

[Lorrie]

I am able to open a plan file or a layout file but if I try to edit an object or open a camera view the program shuts down with out an error message.

I tried the trouble shooting options that Chief offered on the website with no luck.

 

I have windows 10, AMD Ryzen 7 5800X 8-Core Processor 3.80 GHz, 16GB Memory - AMD Radeon RX 6700 XT - 1TB SSD

 

I am using x10, x11, & x13 Chief Architect Premier

Has anyone ran into this issue before?

[Dermot]

This sounds like a problem with your video card or it's drivers.  Please see if this tech article helps:

https://www.chiefarchitect.com/support/article/KB-00106/troubleshooting-3d-camera-view-display-problems-in-chief-architect.html

 

If all else fails, then please contact our technical support department during our normal business hours:

https://www.chiefarchitect.com/support/#contact

 

[Kbird1]

On 11/29/2021 at 12:37 PM, Lorrie said:

I tried the trouble shooting options that Chief offered on the website with no luck.

 

Including the Disappearing/Unexpected close Error Article or just the one Dermot pointed out above ?

https://www.chiefarchitect.com/support/article/KB-03049/troubleshooting-chief-architect-software-closing-unexpectedly-on-windows.html

 

The GPU is new on the Market this year so should meet all Specs like the Shader Model 6 requirement...

https://www.techpowerup.com/gpu-specs/radeon-rx-6700-xt.c3695

 

Are you using Multiple Monitors by Chance and does the new Computer the Nahamic Software Installed?  Here is my post about that issue....

There was no need to un-install all the Nahamic Software in my case , just the Sonic Radar Software used for 3D Audio which crashes Chief

as Chief doesn't have any Audio it seems.... Nahamic Studio/Equalizer work fine for me

 

https://chieftalk.chiefarchitect.com/topic/28384-multi-monitor-issue-fix-for-computers-with-nahimic-audio/?tab=comments#comment-226782

and

https://chieftalk.chiefarchitect.com/topic/31335-known-incompatibilities-with chief-architect-software/?tab=comments#comment-246950

 

Might need more info on you computer hardware to help more.... you can add it to your Forum signature....so you don't get asked over and over

https://chieftalk.chiefarchitect.com/topic/18908-signature-here-at-chief-talk/?tab=comments#comment-155662

 

M.