X13 crashing on MacBook Pro 16 inch


SusanC
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5 hours ago, Kbird1 said:

 

Any chance this is also causing this Preferences Error I am working on solving with Anne in Tech.Support ?

 

- it only happens on a MAC Laptop with the latest Version installed , and resetting Prefs. and rename the .ini has not helped.

649565687_ErrorMessage.thumb.JPG.a42258c487f01e60d873071295832127.JPG

 

It may be the same issue, if this issue only happens on the X13.2 update, but I am not 100% sure.  This one may be unique to your system.

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32 minutes ago, Chief_QA said:

It may be the same issue, if this issue only happens on the X13.2 update, but I am not 100% sure.  This one may be unique to your system.

 

thanks for the Reply Ed , it does seem like no one else has seen this issue yet....

 

Mick.

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There are also other known issues with older MAC systems listed in the known incompatibilities page : 

 

 

Intel Graphics Error Associated with macOS 10.15.5 Update

  • Products & Versions Affected: Chief Architect X12, Chief Architect X11, Chief Architect X10, Home Designer 2021, Home Designer 2020, and Home Designer 2019.
  • Platform: macOS 10.15.5, Macs with Intel UHD 600 series graphics
  • Description: Starting with macOS update 10.15.5, Macs containing a single Intel graphics card may experience a graphics card error message followed by freezing or crashing when applying a material in a camera view.
  • Solution: There appears to be a problem within the graphics driver that is packaged with the macOS Catalina 10.15.5 update. We encourage you to report the problem to Apple here: reportaproblem.apple.com. Additionally, when the program crashes you'll often be presented with an option to send a crash report to Apple. Please click the option to send that report to Apple so they have more information on the problem and can hopefully get it resolved quicker.

 

 

https://www.chiefarchitect.com/products/known-incompatibilities.html

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  • 2 weeks later...

We just released an update (23.2.1.3) that should correct this problem.

 

You can find the instructions for downloading and installing it along with the update notes by using the Help>Download Program Updates tool from within the program.

 

If you are still seeing problems after installing the update, then please contact our technical support team for further assistance:

https://www.chiefarchitect.com/support/

 

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11 minutes ago, Dermot said:

We just released an update (23.2.1.3) that should correct this problem.

 

You can find the instructions for downloading and installing it along with the update notes by using the Help>Download Program Updates tool from within the program.

 

If you are still seeing problems after installing the update, then please contact our technical support team for further assistance:

https://www.chiefarchitect.com/support/

 

 

 

Thanks for the Update............

 

chief-architect-x13-update-notes_2.1.3.pdf

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