X12 crashes on starting full camera view (Error #272000999)


kintaro
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I have been using X12 for a long time on a daily basis. I have a strong machine with a strong gfx card.

Starting today, whenever I try to load any of my plans, it fails when opening the camera with the following error. 

When I try a brand new plan with 4 walls, it works.

 

Does it happen to anyone else? I tried dozens of my plans, they all fail on camera view

 


A serious error occurred. Do not save the file in its current state. If you want to try saving your work, use Save As to create a new file. Please restart the program and contact Technical Support.

Assertion failed: A serious error occurred. Do not save the file in its current state. If you want to try saving your work, use Save As to create a new file. Please restart the program and contact Technical Support.

C:\p4sync\dev\Releases\22.2\chief\source\ChiefQtApplication.cpp(251): Error #272000999
Build: 22.2.0.54x64
---------------------------

 

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This sounds like it is the result of a system issue, such as a video card or driver issue.  See if this tech article helps:

 

https://www.chiefarchitect.com/support/article/KB-00106/troubleshooting-3d-camera-view-display-problems-in-chief-architect.html

 

If all else fails, then contact our technical support department during our normal business hours:

 

https://www.chiefarchitect.com/support/

 

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Please post your Nvidia Driver Version or add it to your Sig.  there have been many reports of this, this week , so either a new Nvidia Driver is causing it or the new Windows 10 Update to Version 2004 has caused it .... I am thinking. I don't have 2004 , and no issue here ( yet) so perhap it is Windows 10 2004.... 

 

Nvidia Driver 446.14 here 

 

image.thumb.png.87274e572d4f0a0563c6c4753bfa0fd4.pngimage.thumb.png.81afa024d92d77e9c668a15509d8a0ed.png 

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7 hours ago, kintaro said:

I believe this is not a Video card issue as it works when I try a new plan with a simple wall

 

Looking at windows updates I had the past few days,

*  VC++  2010 redist security fix

* This update:  https://support.microsoft.com/en-us/help/4560960/windows-10-update-kb4560960 

 

Forceware driver: 419.72

Win10 version 1909 (build 18363.900)

 

Nvidia Driver is at least a year old, so might be worth trying the most recent version.

 

https://chieftalk.chiefarchitect.com/topic/26750-using-camera-causes-program-x11-to-quit-responding/?do=findComment&comment=214651

 

I have the second M$ update same as you and no issues here... 

 

Win10 2004 has issues with some Hardware Drivers , which is why M$ has delayed it's distribution now , but you don't have it.

 

M.

 

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For what it's worth, I have had two instances where I got the OP's message.  Both times I thought it was time to reboot, just in case, only to see when I restarted that I had some pending Microsoft updates.  Once restarted, those same plans let me open camera views without problem.  So I suspect some updates temporarily interfere with programs that make heavy use of the video cards.

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4 hours ago, CV-reno said:

So I suspect some updates temporarily interfere with programs that make heavy use of the video cards.

 

Not just  Programs, Windows Update also Updates Drivers - if you allow it too - which means the Nvidia ( or Intel or AMD) GPU  could be effected too.

 

If you prefer to control it yourself you can disable Windows Update Driver installations - see a tutorial here :

https://www.tenforums.com/tutorials/48277-enable-disable-driver-updates-windows-update-windows-10-a.html

 

For Nvidia , Geforce Experience will keep the Driver updated, if you don't want to do it yourself.

 

M.

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