X12 upgrade installation problems on Mac OS10

[k2ski3]

HI,

I am having problems installing X12 on my iMac Pro.

 

During the X12 install, X12 opens up and prevents the install from completing. Once I close X12, the install "successfully completes". When I open X12, there is no application window, & only shows "Chief Architect" in the menu bar.

 

When I close the application, I get three error messages;

1.) "Cannot open toolbar configuration file (/Users/k2k/Documents/Chief Architect Premier X12 Data/Toolbars/custTBSet.dat) to store the toolbar information. in the program."

2.) /Users/autobuild/p4sync/dev/Releases/22.1/chief/source/Toolbar/ToolbarIO.cpp(406): Warning #272001053

"Cannot open toolbar configuration file (/Users/k2k/Documents/Chief Architect Premier X12 Data/Toolbars/custom tools.toolbar) to store the toolbar information. in the program."

3.) /Users/autobuild/p4sync/dev/Releases/22.1/chief/source/Toolbar/LibraryButtonRepository.cpp(50): Warning #272032139

"The toolbar file "/Users/k2k/Documents/Chief Architect Premier X12 Data/Toolbars/libraryItems.tbdata" could not be saved. It may be read only."

 

 

I have tried removing X10 first, moving the X10 folder to a new location & name, and reinstalling but I end up with the same issue and error messages.

 

Thanks for your time & help!

Regards,

Kevin

[TheKitchenAbode]

Not familiar with those messages but I believe after you have the successful installation notification you should do a full reboot of your system before opening up X12. They do post installation instructions in the download window in your digital locker, might be worth a read to make sure you are not missing an important installation step.

[Electromen]

Which Mac OS Version?

>Apple icon in Upper Left Corner > About this Mac > Version 

[Electromen]

Second question, how much storage space is available?

>Apple icon in Upper Left Corner > About this Mac > System Report > Storage > Available

[scottharris]

 

Be sure you have Mac OS Mojave or Catalina.  Refer to the Mac OS system requirements here: https://www.chiefarchitect.com/products/sysreq.html

 

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