TimSchrock Posted September 24, 2014 Share Posted September 24, 2014 Anyone else having the issue where the mac version is stopping when trying to move an item by clicking on it's dimension? I've had Chief stop (had to Force Quit or it crashes) probably 2 dozen times yesterday and already 1 dozen this morning. I know it's about to happen because when I move an item (usually a wall) by selecting the wall and clicking on a related dimension I get the message that Chief has experienced a serious SSH error. I click OK, and then I can go about what I was planning to do in the first place. Then a couple of moments later, I try the same thing again with another object, and then Chief just stops and I have to Force Quit. This is happening on multiple files. Running a new iMac 3.5 GHz Intel Core i7 with 16GB RAM, NVIDIA GeForce GTX 780M vid card with 4GB vid RAM. Link to comment Share on other sites More sharing options...
dshall Posted September 24, 2014 Share Posted September 24, 2014 Anyone else having the issue where the mac version is stopping when trying to move an item by clicking on it's dimension? I've had Chief stop (had to Force Quit or it crashes) probably 2 dozen times yesterday and already 1 dozen this morning. I know it's about to happen because when I move an item (usually a wall) by selecting the wall and clicking on a related dimension I get the message that Chief has experienced a serious SSH error. I click OK, and then I can go about what I was planning to do in the first place. Then a couple of moments later, I try the same thing again with another object, and then Chief just stops and I have to Force Quit. This is happening on multiple files. Running a new iMac 3.5 GHz Intel Core i7 with 16GB RAM, NVIDIA GeForce GTX 780M vid card with 4GB vid RAM. No, but if you post the plan, I will check it on my mac. Must first figure out if it is your mac or your file that is causing problem. Link to comment Share on other sites More sharing options...
TimSchrock Posted September 24, 2014 Author Share Posted September 24, 2014 I revise my previous statement. Here's the error message that allows me to click OK and keep going. "A serious error occurred (SEH). Please contact Chief Architect Technical Support with steps to reproduce." Link to comment Share on other sites More sharing options...
TimSchrock Posted September 24, 2014 Author Share Posted September 24, 2014 Scott, Here's one plan that has cause me problems. I've had this happen in at least 4 plans between yesterday and today. Could be that they all do this because I'm starting from the same template, I guess. Tim Link to comment Share on other sites More sharing options...
TimSchrock Posted September 24, 2014 Author Share Posted September 24, 2014 Thanks Scott. I meant to state what I was doing when the error occurred. Open the attached file and you'll find a bathroom directly in front of you. I was trying to move the sink to 40.5" from the toilet centerline. Tim Link to comment Share on other sites More sharing options...
dshall Posted September 24, 2014 Share Posted September 24, 2014 Scott, Here's one plan that has cause me problems. I've had this happen in at least 4 plans between yesterday and today. Could be that they all do this because I'm starting from the same template, I guess. Tim I don't see plan Link to comment Share on other sites More sharing options...
TimSchrock Posted September 24, 2014 Author Share Posted September 24, 2014 Guess I gotta click "Add to Post" It would help! 1438-Habitat-3B-v1.plan.zip Link to comment Share on other sites More sharing options...
dshall Posted September 24, 2014 Share Posted September 24, 2014 I opened plan and moved many walls using the temp dimension tool and had no SEH errors..... I was on my mac. So based on what I found, the plan file is okay on my computer...... if I had to guess, the problem is with your computer and not CA or the plan file. Link to comment Share on other sites More sharing options...
TimSchrock Posted September 24, 2014 Author Share Posted September 24, 2014 Scott, I'm not using temp dimensions to move items. Don't know if that makes a difference. And I can move many things, then all of the sudden, it throws an error. Tim Link to comment Share on other sites More sharing options...
dshall Posted September 24, 2014 Share Posted September 24, 2014 Scott, I'm not using temp dimensions to move items. Don't know if that makes a difference. And I can move many things, then all of the sudden, it throws an error. Tim I just tried it with related dimensions. No problem. Bottom line, my files on the mac rarely rarely rarely crash. I have not seen an SEH error since Reagan was president. I would bet the problem lies within your computer....... I would take heed to what the SEH message says, contact support. Link to comment Share on other sites More sharing options...
TimSchrock Posted September 24, 2014 Author Share Posted September 24, 2014 I hope not! The mac is only a week old, and souped up. Link to comment Share on other sites More sharing options...
Joe_Carrick Posted September 24, 2014 Share Posted September 24, 2014 It could be a setting on the mac, or it could be a setting within Chief. As Scott said, call Chief Tech Support. Link to comment Share on other sites More sharing options...
Electromen Posted September 24, 2014 Share Posted September 24, 2014 I didn't have any problems with it. I moved walls and door using the dimensions. Link to comment Share on other sites More sharing options...
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