BenMerritt

It looks like your SSA is configured for automatic renewal. We sent a reminder notice on November 29, so you may want to check whether you received it, as we'll use the same e-mail address to notify you if anything goes wrong with the scheduled payment. If you have further questions or would like to make changes to your renewal preferences, I'd recommend that you contact our sales department at 208-292-3400 or sales@chiefarchitect.com.

If you don't have easy access to the currently activated computer, it's also possible to deactivate remotely from your Digital Locker. This knowledge base article covers the procedure.

In my experience, C:\ProgramData shouldn't be stored in the cloud. Windows 11 likes to put many of your user folders (Documents, Pictures, etc.) in OneDrive, but I've never seen it try to sync files outside the user directory. You might try creating a new empty folder under "C:\ProgramData\Chief Architect Premier X16" to verify that your user account is able to access the directory outside of Chief Architect.

Cases like this particular one are tricky to model automatically because of topological issues; we try to punch a hole in some of the generated ceiling planes, but if that hole goes right up to the edge of the ceiling plane into which we're trying to punch it, that breaks the geometric representation. If you add the tray ceiling before the fireplace and then explode the tray ceiling, you may be able to manually edit the ceiling planes to achieve the effect you're looking for.

I'd still expect the performance overhead to be relatively close to that of 100 text objects without the hyperlinks. I haven't benchmarked that or looked through that part of the code, though; that's just my intuition based on the general principles by which our text objects tend to operate.

I'm not the one who implemented the hyperlinking features, but I'd be surprised if they caused a measurable performance difference while working with the plan, especially if you're not adding hundreds or thousands of them.

The default behavior is to reference the PDF as an external file rather than embedding it in the plan file. This has relatively little effect on how quickly the PDF draws in a plan view, but it does affect the plan file's size and the speed of some other operations (e.g. undo/redo). For those operations, referring to an external file should generally be faster.

Out of curiosity, when was the last time you tested this? We made some significant improvements to PDF rendering performance in X13. There are still cases where performance can suffer — printing being one of them — but when just importing a PDF as a drawing reference, the software should be much more responsive than in prior versions.

If you are in Pixels mode and increase the DPI value without also increasing the number of pixels, all that does is change the metadata in the generated image. This may affect the physical size at which some programs import the image (with higher densities meaning the image will appear smaller), but it won't change its sharpness.

I'm not seeing any obvious leads in there, unfortunately, except for the possibility of generic network errors. Sorting it out would probably a very deep dive into Firefox's internals — to the point of making a custom build of Firefox and attaching a debugger, which I'm not set up to do. Given that you're able to load the videos in other browsers, it's probably not an issue with your Internet connection. My troubleshooting toolbox is pretty empty at this point, but I'll keep an eye out in case I stumble across anything that would shed further light on the situation.

Very strange. Debugging this one further would probably get farther into Firefox's internals than I'm set up for. Something's obviously different with how it's trying to read and play the video, but it's difficult to say what the difference is without actually reading Firefox's source code. As a last-ditch effort, you might try the following: Open the Browser Console (Ctrl+Shift+J). This contains log messages generated by the browser itself rather than the current Web page. Switch the Browser Console to Multiprocess mode. Clear the console so you've got a clean start to the message history. Open the direct link to the video. See if there's anything obvious in the console window.

If Firefox is unable to play the video from the direct link, that seems to suggest some kind of video codec issue. Do you have any video codec plugins installed? Here's what Firefox has installed by default on my machine:

It looks like your browser is trying to load a lower-resolution version of the video than most browsers will use, which is definitely odd. Does the video play if you open it directly from this link?

I should note that PDF rendering performance has improved significantly starting in X13, and it should be much rarer for an embedded PDF to cause slowdowns, especially ones that entirely block interaction with the plan. If you've observed slowdowns with PDFs in current versions of the software, I'd encourage you to submit a bug report, as that's very much unexpected behavior.

Hmm. Those all look unrelated to the video issue. I think that the last one in particular is extension-related, and the first one shows up on my browser as well (which does play the video). I'd be curious if the video is actually loading. In the Network tab of the Inspector, there should be at least a couple of requests to load the video. On my browser, there's one aborted request followed by an incomplete one. The incomplete state makes sense since the browser is trying to stream the video and hasn't reached the end yet. Do you see the same thing in yours?