CA_Josh

Chief Architect
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  1. Hello, Do you happen to have X10 installed on the machine you're sending the plans to? There is a likely chance that the *.plan and *.layout file extensions are associated with that older X10 version instead of X12. You might try following the steps in this article to resolve the problem: https://www.chiefarchitect.com/support/article/KB-01131/associating-plan-layout-and-library-files-with-the-latest-version-of-chief-architect-or-home-designer.html
  2. Hi Heather, This article may help: https://www.chiefarchitect.com/support/article/KB-00654/restoring-the-size-position-of-the-side-windows.html
  3. Hi Ronniesha, This behavior presents itself when Chief Architect doesn't have proper permission to record/capture the screen. This can be resolved by following the steps below: Close Chief Architect. Click on the Apple icon in the top left corner and select System Preferences. Select the Security & Privacy category On the next screen, click on the Privacy tab at the top. On the left side, scroll down and click on the Screen Recording option. Place a check in the box next to the Chief Architect program. NOTE: If this section is grayed out, you may have to select the padlock icon in the bottom left corner and enter your Apple account credentials to make modifications. I hope this helps.
  4. Hello, It looks like you have posted a Chief Architect Premier X10 question in the RoomTalk mobile app forum. Please visit https://chieftalk.chiefarchitect.com for further assistance on your inquiry.
  5. Room Planner is only compatible on Apple and Android mobile devices. You're correct, Room Planner files can be saved to the cloud and then imported into a Home Designer/Chief Architect Mac/PC product. Home Designer/Chief Architect files cannot be imported into Room Planner however.
  6. Hello, It appears that your question is in relation to our Home Designer PC/Mac products. I would recommend contacting our Technical Support team for further assistance on the message you are seeing: https://www.homedesignersoftware.com/company/contact.html
  7. The shapes mentioned above have been moved to Room Planner Core Library> Furniture> Interior Accessories. I hope this helps.
  8. Hello, You can find a few frames/wall art by navigating to: Room Planner Core Library> Furniture> Interior Accessories. There is also an assortment of different wall accessories located within some of the Bonus Catalogs. I hope this helps.
  9. If you want to backup your existing plans to be used on a new device, you can back them up to the cloud within Room Planner. More information can be found here.
  10. Hello, It looks like you may be using a Home Designer DIY product. For Home Designer questions, please visit the HomeTalk forum linked below: https://hometalk.chiefarchitect.com/ Also, it may be a good idea to get in contact with Technical Support to troubleshoot the 3D issues you are experiencing. You can find contact information for your product here: https://www.homedesignersoftware.com/company/contact.html Thank you.
  11. Hello, It looks like you may be using a Home Designer DIY product or a Chief Architect Premier/Interiors products. For Home Designer questions, please visit the HomeTalk forum: https://hometalk.chiefarchitect.com/ For Chief Architect questions, please visit the ChiefTalk forum: https://chieftalk.chiefarchitect.com/
  12. Is this in relation to the Room Planner mobile application or the Home Designer Professional desktop software we offer? Room Planner is intended for designing the interior of a room or area. It's not meant for exterior/landscape design. If you are using Home Designer Professional, then landscape tools are available, along with several options to create in-ground and above ground pools.
  13. Hello, Did you have the free app on your other device when you initially purchased the items? If so, you should be able to restore any purchases you made by going to Settings (Cog Wheel) > Purchases > Restore Purchases.
  14. CA_Josh

    Shapes?

    Hi Susan, The shapes you have mentioned, which are made of up mostly different sized boxes, can now be found by going to 'Room Planner Core Library> Furniture> Interior Accessories.'
  15. You are correct Susan. Walls and openings (Doors and windows) are the only items that are imported into Chief Architect from a Room Planner file.