mrelliott

Message"product key not found in online database"

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I have Home designer  suite 2012 which I haven't used for a while.

When I try and install the Home designer Suite 2017 and enter the Product key I get a message saying Product Key not found in online database .

These are the details

..\source\ActivationDialog.cpp(98): Warning #272032175

"Product Key not found in online database."

2/27/2019 12:53:54 PM

Build: 18.3.1.2x64

 

Any ideas please?

 

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Your license is for the 2012 version. You are trying to access the 2017 version and you will need to pay for it or upgrade if that's an option.

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3 hours ago, mrelliott said:

 

Any ideas please?

 

If you Paid for 2017 , it would be a different "Key" than the 2012 version , so perhaps you just mixed them up? but the Keys should be in you Digital Locker too , under your Chief Architect Online Account.

 

M.

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