CA-User Posted November 13, 2017 Share Posted November 13, 2017 I have been using HDP 2016 on a Mac and the image and rendering quality has been excellent. I bought HDP 2018 for the 360 Panoramic. However, the quality of the imaging is very low. I've checked all the settings and its on the same computer as the previous version. Also, there is no Final Rendering button that there use to be. The computer runs an Intel HD4000 graphic card https://www.apple.com/au/mac-mini/specs/ Can anyone tell me what is wrong? I have attached a 360 image below. Link to comment Share on other sites More sharing options...
Kbird1 Posted November 13, 2017 Share Posted November 13, 2017 Hi , you have posted on the Chief Architect Forums instead of the Home Product series Forums ( same login over there ) https://hometalk.chiefarchitect.com/?_fromLogin=1 However the graphics requirements for X9/2018 were raised and the videocard has to support OpenGl 4.1 on Mac , (3.3 on windows) which I am not sure if the 4000 does ( it's gen3 I think which is 4.0) whereas the 4200 or 4600 does I think. Are you sure of your Card ? cos your link says 5000 or Iris....... Make sure you have the latest drivers installed too... https://www.homedesignersoftware.com/products/system-requirements.html https://www.intel.com/content/www/us/en/support/articles/000005524/graphics-drivers.html https://www.intel.com/content/www/us/en/support/articles/000005477/graphics-drivers.html not sure how long you've had it ? you may need to use the 30 day guarantee and downgrade perhaps ...till you have a more powerful computer.... https://www.homedesignersoftware.com/products/guarantee.html M. Link to comment Share on other sites More sharing options...
lbuttery Posted November 13, 2017 Share Posted November 13, 2017 probably best to contact CA's tech support Lew Link to comment Share on other sites More sharing options...
KirkClemons Posted November 13, 2017 Share Posted November 13, 2017 Another note, is that you exported the panorama at 2K resolution. For better quality, especially when using a headset, we recommend exporting to 8K resolution. 2 Link to comment Share on other sites More sharing options...
CA-User Posted November 15, 2017 Author Share Posted November 15, 2017 4gb - damn it. I'll need to upgrade. Link to comment Share on other sites More sharing options...
Kbird1 Posted November 15, 2017 Share Posted November 15, 2017 Not necessarily , though I guess the link to your mac above isn't the one you have? as it says it has 4GB ....looks like you could add another identical stick if needed though if you definitely have the intel 4000 GPU? ( not the 5000 listed above) , I would contact sales/tech support and clarify if it is capable or not with 2018 as it can't be upgraded like a Ram stick and there is a time limit on your 30 day money back policy. M. Link to comment Share on other sites More sharing options...
CA-User Posted November 19, 2017 Author Share Posted November 19, 2017 I think I've solved this. I upgraded my Mac to 12gb ram and the images are much clearer. Obviously the integrated graphics cards on laptops need a lot of ram in the background to run effectively. I'll bump it up to 16gb and see how it goes. I looked around at a lot of laptops and they all seem to use the crappy integrated ones. My son recommended Alienware gaming system, which looks like it has the ram (6-8gb dedicated graphics card) to run something like this well. Bit of an outlay though. Link to comment Share on other sites More sharing options...
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