Bob_Medvetz

I uploaded the drivers in the previous HASP not recognized. thread. Look at the second thread which states to download the files into a Sentinel folder. Those are the drivers that you need. I took screen shots for you of my Windows 10 configuration. Note that there are two separate drivers - HASP and USB Key

The trick is to delete the new HASP driver installed by Windows and then install the "old" Sentinel driver.

I have Chief Architect version 10 running on Windows 10 and 11. See this thread for more information on how to accomplish this. HASP not recognized.

Looking for to have approximately 100 Chief version 10 plan files converted to Home Designer Pro 2025 format. Bob Medvetz

One last thing. Did you build the Sentinel Hasp folder as illustrated?

Based on your information the only thing I can think of is the following. Is the HASP located in the same USB port when the driver update was made?

1. Did you install the 10.08b update for version 10? 2. What does device manger show in the properties tab with the HASP installed? You should see what is in the screen shots on the Word document.

The drivers in the .zip files posted are version 7.80. If you installed 9.16 something went wrong in your install procedure.

Part 2 of 2 Unzip Files.zip into the Sentinel HASP folder. Good Luck Files.zip

Part 1 of 2. There is a 14mb limit on what can be uploaded so I had to break up my response into two parts. Make a folder called Sentinel Hasp on you computer. Unzip All Files.zip and Drivers.zip into it. You should have two subfolders named as All Files and Drivers after you do this. From Part 2 unzip Files.zip into the Sentinel Hasp folder that you made. You will have to delete the previous HASP drivers that you already have. Follow the instructions in the Updating HASP Driver.doc All Files.zip Drivers.zip Updating HASP Driver.doc

If your Hasp matches the one pictured I may the drivers that you may be able to use.

I just went through this when I upgraded to another laptop. Do you still have this issue? Does your hardware lock look like the attached?

I just had this happen to me. I followed the instructions on this you tube video and it worked for me.

Joe, Attached is the format that I use for Electric Service Panels. It is a Word document. Bob Medvetz Service Panel Example.pdf

Google the following for Aladdin driver information "aladdin hasp driver windows 10" It will give you some links to check out.

I checked the Ver 10 Hasp driver on my system (Win10 64bit) and the driver is provided by Safenet. Google the following:"safenet sentinel" and it comes up with sites for driver updates.

I run Version 10 on Windows 10. I downloaded the Version 10 update (10.08b). Go to the site https://www.chiefarchitect.com/support/article/KB-00569/troubleshooting-hardware-lock-issues.html for the site information on the Hasp Drivers.

I noticed that the format appears different on Internet Explorer versus Edge. Any reason for this or is your vendor not supporting Internet Explorer?

Have you reviewed the following? https://www.chiefarchitect.com/support/article/KB-00569/troubleshooting-hardware-lock-issues.html I am running ver 10 on my desktop with Windows 10 with no issues.

Does your version use the hardware lock?

Does your version use the hardware lock?

A hardware lock plugs into a USB port. It allows one to use the software without an Internet connection. It sounds like you do not have it. Thanks for checking.

Does this use the hardware lock?

Does your version of X9 have the hardware lock?

I have read several threads stating that a hardware lock will not be offered for X10. I request that a hardware lock be offered for X10. I have worked in areas with no Internet access. Thank you, Bob Medvetz