Online Privacy

[EBinteriors]

Is my information being sold? 

I did a search in my X17 library for undercounter fridges, and then another search for furnishings in the Wayfair library, also in X17. 

Now, I am getting adds targeting me from Wayfair for undercounter fridges when I go online

I did not go online for any searches for any of the above. 

Hey Chief Architect, any explanations? 

 

[scottharris]

6 hours ago, EBinteriors said:

Is my information being sold? ...

 

No, Chief Architect is not selling customer information.  Why are you getting ads?  Possibly related to any searches you made on the internet.

[VHampton]

On 9/9/2025 at 5:03 PM, EBinteriors said:

I did a search in my X17 library for undercounter fridges, and then another search for furnishings in the Wayfair library, also in X17. Now, I am getting adds targeting me from Wayfair for undercounter fridges when I go online.

The more likely explanation isn’t that Chief Architect is “selling” information, but that the web searches in the library browser may trigger an interaction with a search engine — possibly Google — which could be a plausible reason why the ads are showing up.

Edited yesterday at 10:00 PM by VHampton

[Eric_S]

22 hours ago, EBinteriors said:

Is my information being sold? 

I did a search in my X17 library for undercounter fridges, and then another search for furnishings in the Wayfair library, also in X17. 

Now, I am getting adds targeting me from Wayfair for undercounter fridges when I go online

I did not go online for any searches for any of the above. 

Hey Chief Architect, any explanations? 

 

 

Hello EBinteriors,

 

As the developer who worked on the "Include Web Results" feature, I can guarantee these ads did not come from usage of this feature. If that option is enabled, then library searches will include results from the Chief Architect 3D Library. It does not forward any personal information about you to any third party during this process.

 

With regards to online privacy in general - Chief Architect does not sell your data. This is from our Privacy Policy (underlined for emphasis), the full page is here: https://www.chiefarchitect.com/company/privacy.html

 

"We also collect identifiable information that you voluntarily provide directly to us, e.g. when making a purchase, requesting a trial version, or submitting data to us for other requests. In some places you may be asked to provide information about yourself. We use this information to fulfill your requests for products and services, to respond to your inquiries or comments, and for Chief Architect marketing purposes. We may share this information with limited third parties; however, we do not sell your personal information, and we do not permit third parties to use it for their own marketing purposes. We guard this private information and protect it from unauthorized access. We will retain this information for as long as it is needed to conduct business with you or until we determine it is no longer relevant for the stated purposes."

 

 

[VHampton]

Thanks for clarifying this, Eric. I’ve edited my reply accordingly. It was a reasonable assumption that the searches might have been clocked as Google searches, which could explain where the ads were coming from.