ChristopherBark Posted February 27 Share Posted February 27 Dear Support Team, I am reaching out regarding an issue I’m experiencing while trying to log into my account today. When attempting to access my account, I received a message stating that if I want to log in from a new computer, I need to disable the computer where the software is currently active. This is confusing as I am not trying to log in from a new device—I am using the same computer I’ve always used. I’m unable to proceed further and would appreciate your assistance in resolving this issue so I can regain access to my account and continue using the software. Please let me know if there are any steps I need to take on my end or if this requires action from your team. I’d be happy to provide any additional information if needed. Thank you for your prompt attention to this matter. I look forward to your response. Link to comment Share on other sites More sharing options...
SHCanada2 Posted February 27 Share Posted February 27 you should open a support ticket. Items in this forum are typically not actioned by CA Link to comment Share on other sites More sharing options...
BenPalmer Posted February 27 Share Posted February 27 See if this thread helps, if not, as mentioned, contact support directly. Link to comment Share on other sites More sharing options...
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