Door Hardware Placement Issue

[LotzCC]

See attached image of Chief door component with the exterior door hardware not sitting on the face of the door, but sitting slightly under the face of the door. I doo not see a door hardware placement option for this one. Please advise.

[ericepv]

Please post your plan.

[LotzCC]

Hi Eric,

 

See attached plan file.

My Template 1.0.plan

[ericepv]

Hmmm, I've never run into this before. I thought there might be an adjustment in the edit tab for the handle but no luck. The only solution I can think of is to specify 'none' for the exterior hardware and then place it manually. Have you contacted tech support?

[ericepv]

One thing that did work for me was to change the thickness of the door to 1/4". Not ideal but it works.

[LotzCC]

Thanks for trying. I will send the issue to support if needed.

[DBCooper]

Are you still using X14 or did you bring your X14 template forward?  The reason this matters is that I think it has something to do with that door symbol and the fact that part of it sticks out.  I just opened the door and replaced it with the E21 from the X16 library and then it worked fine.  My guess is that they fixed something in the symbol that was causing the problems.  In any case, you could probably just use a different door symbol (like maybe E20 instead) and not have that problem.

 

[LotzCC]

I'm using x15. I have contacted support and will follow up here with a note about the result.

 

Thanks